Workshop Controller

TN United Kingdom; Chester; On-site; GBP 32,000 - 38,000; Full time

Job summary

An exciting opportunity awaits at a multi-site dealership in Chester for a Workshop Controller. This role is perfect for a motivated individual eager to lead a talented team while ensuring exceptional service quality. You will play a crucial role in managing workshop operations, meeting targets, and enhancing customer satisfaction. With support from the Aftersales Manager and ongoing brand-specific training, you will have the chance to grow within a dynamic environment. Join a family-oriented team that values collaboration and strives for excellence in everything they do.

Qualifications

• Experience in workshop management or similar role.
• Strong leadership skills and ability to motivate a team.

Responsibilities

• Supervise and motivate Technicians and Apprentices in the workshop.
• Ensure compliance with health and safety standards and OEM guidelines.
• Assist Service Manager in delivering excellent customer service.

Skills

Team Leadership

Customer Service

Technical Problem Solving

Time Management

Education

Full valid UK driving license

Job description

Job Description: Workshop Controller

Working hours: 42 hours per week, Monday to Friday: 08:00 - 18:00, and alternate Saturdays: 08:00 - 12:00.

Salary: Up to £38,000 OTE (including a basic salary of up to £32,000 plus bonus).

We have an exciting opportunity available in Chester at our multi-site Kia and Vauxhall dealerships. We are seeking an experienced Workshop Controller to join our dynamic team in our impressive facility. This role is ideal for a talented and enthusiastic individual looking to advance their career with renowned brands.

As a Workshop Controller, you will supervise and motivate our team of Technicians and Apprentices, proactively review and prioritize daily workloads, and ensure smooth workshop operations. You will be a key member of our Aftersales Department, reporting to the Aftersales Manager, Adam, who will provide ongoing support and brand-specific training to help you progress within the industry.

Your responsibilities will include managing the day-to-day running of the workshop, ensuring technicians meet their targets, assisting the Service Manager in delivering excellent customer service, and maintaining high levels of customer satisfaction through quality checks.

Responsibilities

• Ensure compliance with company policies, DVSA regulations, health and safety standards, and OEM guidelines.
• Guarantee all service work is completed correctly, efficiently, and on time, prioritizing customer satisfaction.
• Maintain relationships with vehicle manufacturers, support technicians during repairs, and uphold high standards within the workshop.
• Coordinate with colleagues and other departments to deliver top-quality customer service.
• Schedule work considering workshop targets, job complexity, and parts availability.
• Assist with technical challenges, support team members, and prepare technical reports.

Qualifications

We are seeking a friendly, confident, and enthusiastic individual who is a team player. A full valid UK driving license is essential due to the nature of this role. The ability to work collaboratively and support each other is vital, as we operate as one big family working towards common goals.