HGV Workshop Controller 211/1082

DAF Trucks Ltd; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Workshop Controller to lead a talented team in Manchester. In this dynamic role, you will oversee the daily operations of a busy workshop, ensuring exceptional service delivery and fostering strong relationships with both colleagues and customers. Your leadership will inspire your team to exceed targets while maintaining a methodical approach to workflow and productivity. This position offers a comprehensive benefits package and the opportunity to be part of a forward-thinking company that values inclusivity and diversity. If you are passionate about the motor trade and ready to make a difference, this role is for you.

Benefits

Holiday Allowance

Pension Scheme

Medical Insurance

Life Assurance

Employee Discounts

Employee Assistance Programme

Wellbeing Seminars

Charity Events

Qualifications

• Demonstrated leadership and communication skills are essential.
• Motor trade experience and ability to perform under pressure are key.

Responsibilities

• Manage a team of technicians and apprentices effectively.
• Ensure high customer service levels and monitor productivity.

Skills

Leadership Skills

Communication Skills

Motivational Skills

Relationship Building

Motor Trade Experience

Methodical Approach

Pressure Management

Tools

Kerridge Systems

Job description

Motus Commercials located in Manchester is on the lookout for a dedicated DAF Workshop Controller to join our friendly team providing exceptional levels of service to our customers. The position will see you working:

45 hours per week Monday to Friday

From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:

1. Holiday allowance of 23 days plus bank holidays rising to 25 days
2. A pension that pays through salary sacrifice
3. BUPA medical insurance discounted scheme
4. Life assurance 2 x salary
5. Employee discounts with the Network Benefits
6. Employee assistance programme
7. Seminars providing education on mental, physical and financial wellbeing
8. Engagement & Charity Events

Here at Motus Commercials we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Commercials wants to be part of your future.

Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria. At Motus Commercials we encourage All to apply and are on the lookout for candidates who act with integrity. Our colleagues truly are our most important asset, and we believe in driving a fully inclusive talent dominated workplace and you could be just who we are looking for.

As an equal opportunity employer, we do not discriminate and are committed to providing equal opportunities, a fully inclusive work environment and fairness for all.

As a Workshop Controller at Motus Commercials in Manchester we will be looking for you to be able to demonstrate:

1. Brilliant leadership skills.
2. Excellent communication skills both verbal and written.
3. An ability to motivate and inspire team members to exceed targets.
4. An ability to build and maintain strong working relationships with both colleagues and customers.
5. Previous motor trade experience.
6. A methodical approach to work.
7. An ability to perform well under pressure.

It would be advantageous if you had:

• Knowledge of Kerridge systems

Main duties will be:

1. Managing a Team of Commercial Vehicle Technicians, Master Technicians, Workshop Supervisors and Commercial Vehicle Apprentices
2. Working closely with the Service Manager and Administration support where needed.
3. Leading by example and managing a Team whilst promoting all the Company Values.
4. Liaising with the Service Advisors to manage the daily planning of vehicles in the Workshop ensuring full utilisation of time available.
5. Monitoring utilisation, productivity and idle time to ensure internal KPI’s are met.
6. Ensuring the relationship between Service reception, Workshop Supervisors and Workshop Controller is developed to lead the continual improvement of customer demand and service levels.
7. Strengthening and developing long term customer and franchise partner relationships.
8. Reviewing, coaching and developing the Service team and ensuring all our trainees have a dedicated training programme and/or mentor in place, as well as completing appraisals to direct reporting staff.
9. Ensuring MOT pass rates are in line or exceed company benchmarks.
10. Keeping up to date with all manufacturer's bulletins and information ensuring the updates are relayed to the relevant staff in a timely manner.
11. Dealing with customer queries.
12. Enjoying your time as a Brilliant Colleague within Motus Commercials.

Together We Make a Difference and it is our ambition to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

Should you wish to apply and be part of the Brilliant Team at Motus Commercials you can text MOTUS TRA to 66777 or apply via the system and you can be assured your application will be acknowledged in a timely manner.

Apply for HGV Workshop Controller 211/1082