Workshop Controller

Citygate Automotive; Slough; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

In-house training academy

EV Training levels 1-4

Internal career progression

High street discounts

Wellbeing portal

Employee assistance programme

Purchase, service and parts discounts

Employee referral scheme

Pension

Life assurance cover

Competitive holidays

Cycle to work scheme

Job summary

Citygate Automotive is seeking a Workshop Controller to plan and co-ordinate workshop activity, maximising utilisation and profitability while managing Technicians. You will work closely with the General Manager to achieve quality and customer care objectives.

Applicants should have previous experience in a Workshop Controller role and strong managerial capabilities to drive efficient workshop performance across multiple brands and locations.

Qualifications

• Previous experience working as a Workshop Controller.
• Strong managerial skills and ability to manage a team of technicians.

Responsibilities

• Qualify workshop requirements and plan work to meet customer needs.
• Coordinate the workshop to maximise utilisation and profitability.
• Manage technicians and liaise with the General Manager on quality and customer care.
• Schedule work to meet customer deadlines and monitor parts availability.
• Complete vehicle reports, MPI’s, and repairs to manufacturer standards.
• Coordinate vehicle preparation, sublets, and workshop communications.
• Identify opportunities to sell additional products/services and promote promotions.

Skills

Workshop management

People management

Planning and coordination

Customer service

Job description

We are currently looking for a workshop controller to Plan and co-ordinate Workshop activity to meet customer requirements and maximise Workshop utilisation and profitability and to manage Technicians and to work closely with the General Manager to achieve quality and customer care objectives.

Diversity and Inclusion

At Citygate Automotive, we are committed to being the best at Everything. Striving to be the best at everything includes being the best employer and fostering the best working environments which we cannot do without a diverse team that feels and know they are valued. We know that diverse perspectives drive growth, innovation and overall performance, and we actively promote this across all aspects of our business. Our commitment to equality extends to every aspect of our operations, ensuring that everyone has equal opportunities to thrive and succeed. Driving equality, diversity, inclusion and belonging across Citygate is a continued key focus for 2024.

Key responsibilities

• To qualify the Workshop requirements
• To talk and listen to all members of the Workshop team to gain an understanding of the repair requirements and motivate technicians to achieve high quality workmanship
• To control the flow of work through the workshop in a correct manner to ensure repairs are completed by the date and time given to the customer
• To report any additional damage found once a vehicle has been inspected ensuring that all technicians complete the appropriate reports
• To complete MPI’s, service and repairs to the manufacturer standard when required and agreed with the General Manager.
• To use the brand special tools where required and to perform workmanship at the highest possible standard
• To ensure a customer’s vehicle has all the required protection used inside or on the vehicle during the repair process (i.e. seat covers to the front seats, floor mats etc)
• To ensure customer vehicle condition report sheets are completed and millage recorded
• Schedule work to meet customer requirements, taking into account workshop utilisation targets, and job complexity and parts/materials availability
• Acts on opportunities to sell additional products/services and market current promotions wherever possible
• To actively look for cost control of products, usage and time
• To co-ordinate Workshop activity to deliver agreed work
• To liaises with Aftersales to order parts. Notify customer upon arrival to allow work to be scheduled and minimise parts stockholdings (WIP)
• To print job cards with time estimates, detailing any special requirements and distribute to the workshop – briefing technicians where appropriate
• To co-ordinate the valeting of the customers vehicle and any work to be sublet

What’s in it for you?

• Access to our in-house training academy for everyone
• Electric Vehicle (EV) Training levels 1- 4 for specific roles
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You

• Previous experience working as a Workshop Controller
• Strong managerial skills and be able to prove you can control a workshop of Technicians efficiently.

Why Citygate

• Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.