Workshop Controller

H.R. Owen Head Office; Reading; On-site; GBP 28,000 - 36,000; Full time

Job summary

H.R. Owen is seeking a Workshop Controller for Aston Martin, Reading. You will oversee technicians, manage workshop control systems and ensure high standards of customer care and repair work.

The role requires proactive ownership, strong multitasking, excellent communication, and a passion for luxury brands. You will use MS Office and liaise with the Service Team to maintain productivity and quality standards.

Qualifications

• Previous Workshop Controller experience with a prestige or premium vehicle brand.
• Proactive mindset with ownership of role, strong attention to detail, able to multitask.
• Ability to operate control systems for departmental resources, materials, finances and personnel.
• Excellent communication with Service Team to ensure commitment and objectives.
• Passion for luxury industry, recognition of excellence, knowledge of brands handled by HR Owen.
• Confident and proficient in Microsoft Office (Word, Excel, PowerPoint & Outlook).
• Outstanding interpersonal skills and regular communication across levels.

Responsibilities

• Oversee technicians to maintain high standards of workmanship and output.
• Manage workshop control systems and admin procedures to ensure efficiency.
• Maintain high levels of customer care and service quality in repairs.
• Coordinate with the Service Team to achieve workshop objectives and targets.
• Identify improvements and innovative solutions to problems and bottlenecks.

Skills

Workshop Controller experience

Proactive

Multitask

Effective communication

MS Office proficiency

Interpersonal skills

Tools

Microsoft Office

Job description

H.R. Owen, the UK’s leading luxury automotive dealer group, is seeking a Workshop Controller to work with Aston Martin, Reading. We’re looking for someone that’s used to going above and beyond to achieve the agreed output of sold hours and technician productivity whilst at the same time maintaining a high quality and standard of customer service and repair work. We work with the best cars in the world, and we’re seeking only the best candidates.

The Workshop Controller will work with a variety of Aston Martin vehicles, so will need an encyclopaedic knowledge of the entire range, as well as the relevant control systems. Ensuring that each Technician is attaining consistent high standards of quality and output is a given, but the right candidate will also be able ensure the efficient and timely operation of all administration systems and operating procedures. We’re looking for someone who is able to easily manage the standards of the Service Technicians with a focus on highest level of customer care.

The type of person we are looking for:

• You will have previous Workshop Controller experience (or similar) with a prestige or premium vehicle brand.
• You will be proactive and able to take ownership of your role, with strong attention to detail and an ability to multitask and find innovative solutions to difficult problems.
• You will be able to operate control systems for all departmental resources, material, financial and personnel, and monitor continuously all factors affecting the achievement of plans.
• You will be able communicate effectively with Service Team to ensure maximum commitment and motivation, and ensure the efficient achievement of objectives.
• You will have a passion for the luxury industry, be able to recognise excellence and have a basic knowledge of the brands H.R. Owen work with.
• You will be confident and proficient in the use of Microsoft Office (Word, Excel, PowerPoint & Outlook).
• You will have outstanding interpersonal skills. You will communicate regularly with a wide range of people at all levels across the company.