Workshop Controller

TN United Kingdom; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dedicated Workshop Controller to lead a skilled team in delivering exceptional service. This role involves managing workshop operations, ensuring quality workmanship, and fostering a collaborative environment. With a focus on employee development and customer satisfaction, you will play a vital role in maintaining the high standards that have made this family-run business a trusted name in the automotive sector. Join a supportive team that values integrity and performance, and contribute to a culture where employees thrive and grow in their careers.

Benefits

Holiday accrual scheme & paid day off for your birthday

Motor discounts for service, sales & parts

Paid sickness scheme

Eye & flu vouchers

Employee assistance programmes

Bike to work Scheme

Professional development programme

Qualifications

• Experience in workshop management with a focus on quality and efficiency.
• Strong technical knowledge of automotive repair and service processes.

Responsibilities

• Ensure high standards of workmanship and customer satisfaction.
• Develop efficient processes for job allocation and reporting.

Skills

Workshop Management

Team Coordination

Technical Knowledge

Customer Service

Education

Automotive Engineering Qualification

Management Training

Job description

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Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• Holiday accrual scheme & paid day off for your birthday
• Full range of motor discounts for service, sales & parts
• Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
• Bike to work Scheme
• Professional development and recognition programme

The Role

The main purpose of a Vospers Workshop Controller is to ensure the highest possible standard of workmanship in the Department. All jobs must be allocated to the appropriate team member, completed in the required time period and compliant with Vospers first time fix policy to ensure customer satisfaction.

Key Responsibilities & Accountability

• Develop processes that support the timely completion and submission of reports.
• Ensure all chargeable materials and labours are recorded on job cards thus enabling accurate invoicing and job costing.
• In conjunction with the Service Advisors confirm an efficient workshop loading system is operated, detailing the technician allocated the task, complete information on the work required, any upsell or additional interventions, current concerns that may affect the job and time of completion. This process should also include notification for the Valetor to clean the vehicle before handover.
• Ensure all job cards have a complete report of all service and repair interventions. Confirm all upsell items must be communicated to the Service Advisors with 20 minutes of inception. Written approval must come from the Service Advisors before work is undertaken.
• Approach tasks in a consistent, efficient and structured manner.
• Be fully conversant with all manufacturer technical literature and information bulletins, ensuring this information is passed out (or easily accessible) and understood by all the technicians.
• Identify all training and coaching requirements to develop all the technicians in the Workshop.
• Ensure that there is adequate staff cover to meet the dealerships opening hours.
• Hold and attend regular meetings to ensure that any workshop team concerns or ideas are recorded and reported back to the relevant persons.

Location

Marsh Mills, Plymouth

Dependent on Experience and Qualifications, to be discussed at interview

Hours

Monday to Friday with Saturday on a Rota

Care - Accountability - Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.