Service Team Manager / Workshop Controller

City West Country Group; Plymouth; On-site; GBP 29,000 - 38,000; Full time

Job summary

An established industry player is seeking a dynamic Service Team Manager/Workshop Controller to lead their workshop operations in Plymouth. This role combines managerial responsibilities with hands-on duties, ensuring high-quality service delivery and customer satisfaction. The ideal candidate will possess strong technical knowledge and experience in the motor industry, along with excellent interpersonal skills. The company offers a supportive environment that fosters professional growth and career progression, making this an exciting opportunity for those looking to advance their careers in a thriving sector.

Benefits

25 days holiday (plus bank holidays)

Bonus scheme

Car benefit scheme

Pension scheme

Employee Assistance Programme

Benefits Hub

Life Assurance

Enhanced sick pay

Excellent training and support

Career progression pathways

Qualifications

• Experience in service roles within the motor industry is essential.
• Strong technical knowledge and excellent interpersonal skills are required.

Responsibilities

• Ensure 'Fix First Visit' success on every customer vehicle.
• Monitor workshop loading and manage technician work allocation.
• Maintain quality control and compliance in workshop operations.

Skills

Service experience in the motor industry

Customer-focused environment

Technical and product knowledge

Interpersonal skills

Organisational skills

Admin and IT systems

Job description

Service Team Manager/ Workshop Controller
Location:Billacombe Road, Plymouth
Hours:Monday to Friday, 08:00 – 18:00 (1-hour lunch), plus Saturday AM on a rota
Salary:£29,500 per annum, OTE £37,500

About Us

City West Country Limited is a privately-owned business with over 30 years of experience in the motor industry. Alongside our renowned Mercedes-Benz and BYD dealerships, we are proud to operateTangelo, our multi-brand franchise specialising in high-quality used vehicles.

Joining City West Country means becoming part of a team that values expertise, encourages professional development, and supports long-term career progression.

About the Role

This is a dual role based at our brand-new BYD/Tangelo site in Plymouth, combiningService Team Managerresponsibilities with elements ofWorkshop Controllerduties. Initially, customer interaction will be limited but will increase as the business grows.

Your primary focus will be running the workshop and dealing with customers.

What We Offer

• 25 days holiday (plus bank holidays)
• Bonus scheme
• Car benefit scheme
• Scottish Widows salary sacrifice pension scheme
• Employee Assistance Programme
• Benefits Hub with 1,000s of deals on brands you love
• Life Assurance
• Enhanced sick pay
• Excellent training and support
• Career progression pathways
• Aspiring Managers programme
• Cycle to Work scheme
• Eye care vouchers
• Long Service awards

Key Responsibilities

• Ensure ‘Fix First Visit’ success on every customer vehicle
• Monitor and manage workshop loading to maintain productivity
• Allocate work efficiently to technicians and monitor progress
• Maintain quality control and compliance across all workshop operations
• Adhere to Vehicle Health Check (VHC) processes and documentation
• Ensure timely delivery of customer vehicles to a high standard
• Manage and maintain high-quality technical information and standards

What We’re Looking For

• Previous service experience within the motor industry
• Experience in a customer-focused environment
• Strong technical and product knowledge
• Excellent interpersonal and organisational skills
• Confident with admin and IT systems

City West Country Core Behaviours:

Driving Sales–Identifies and initiates opportunities to drive sales and deliver commercial benefits

Customer Service–Focuses on the needs of customers to improve service and sales

Planning & Organising– Organises own workload effectively, prioritising to deliver to deadlines

Analytical Ability & Decision Making–Demonstrates sound judgement in making decisions

Teamwork & Coaching–Quickly builds rapport and establishes relationships with others

Motivation–Demonstrates a positive attitude and takes responsibility for their own actions