Workshop Controller

ACTIVATE GROUP LIMITED; Mildenhall; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

33 days holiday (including bank holidays)

Quarterly bonus scheme

Health Shield cash health plan

Annual pay review

Enhanced Maternity/Paternity pay

Life assurance: three times basic salary

Free breakfast cereals and milk daily

Free fruit every Monday

Free breakfasts every Wednesday

Job summary

ACTIVATE GROUP LIMITED in Mildenhall is looking for a Workshop Controller to manage service and repairs effectively within the Bodyshop. The ideal candidate will ensure exceptional standards and compliance with Health and Safety while interacting with customers and staff.

Key responsibilities include leading workshop operations, optimizing resources, and delivering exceptional service. Benefits include 33 days of holiday, a quarterly bonus, and health plans, as well as opportunities for career progression.

Qualifications

• Understanding of legislation and trade practices in vehicle repair.
• Knowledge of Health and Safety provisions and Risk Assessment.
• Ability to manage workshop output and resources effectively.

Responsibilities

• Implement operational workshop loading system to meet targets.
• Liaise with logistics staff to monitor incoming repair vehicles.
• Deliver exceptional customer service while adhering to safety regulations.

Skills

Understanding of the repair industry

Knowledge of Health and Safety

Computer literacy

Leadership and coaching attributes

Knowledge of repair process

Vehicle construction knowledge

Ability to work under pressure

Job description

Job title: Workshop Controller

Department: Activate Accident Repair

Location: AAR Mildenhall, Plot 41, Hampstead Avenue, Mildenhall, Suffolk, IP28 7AS

Reports to: Bodyshop Manager

Hours: 45 hours per week

We’re looking for a Workshop Controller to join our team at Activate Accident Repair Mildenhall.

Role overview

Ensure service and repairs are carried out effectively and accurately to achieve the highest possible standards for technical quality within the Bodyshop.

Key Responsibilities

• Implement operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addressed.
• Liaise with office logistics staff to monitor the number of vehicles coming into the site for repair.
• Optimum utilisation of resources within area of responsibility as set out in targets.
• Deliver exceptional customer service.
• Awareness and compliance with Health and Safety requirements in the workshop, and responsibility of personal protection equipment worn by the staff in the areas of responsibility.
• Responsible for notification of potential Health and Safety risk to the people who may be directly affected by the risk.
• Monitor and control workshop output and efficiencies.
• Verbal explanation of the repair procedure and process to the workshop and customers and variable levels of understanding.
• Implement the use of workshop equipment when allocating tasks.
• Ability to value a vehicle at a market value in order to determine the repairable economics of a damaged vehicle.
• Adhere to material wastage targets.Ensure no customer vehicle or contents is damaged/lost while vehicles under repair.

Skills & Experience

• An understanding of the repair industry, vehicle legislation and trade practices.
• Knowledge of all aspects of Health and Safety including an understanding of the provisions of E.P.A. and Risk Assessment.
• Computer literate.
• Leadership and coaching attributes.
• Knowledge of repair process.
• Vehicle construction knowledge.
• The ability to work under pressure.

Benefits

• 33 days holiday (including bank holidays)
• Quarterly bonus scheme
• Health Shield cash health plan for all
• Annual pay review
• Enhanced Maternity / Paternity / shared parental / adoption pay
• Life assurance: three times basic salary
• Free breakfast cereals and milk daily
• Free fruit – every Monday
• Free breakfasts sent to site every Wednesday

Activate Group is a growing UK business approaching 1,000+ team members nationwide. We value our people and offer genuine development and progression opportunities.