Workshop Controller

The John Clark Motor Group; Dundee; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a passionate Workshop Controller to oversee workshop operations at their Dundee location. This role involves managing the workload, enhancing technician productivity, and ensuring exceptional customer service. The company prides itself on its family-oriented culture and commitment to employee development, offering extensive training opportunities. With a competitive salary, bonus potential, and an array of benefits including preferential rates on vehicle parts and an Employee Car Scheme, this is an exciting opportunity for an automotive enthusiast to thrive in a dynamic environment. If you are self-motivated and possess strong leadership skills, this could be the role for you.

Benefits

Preferential rates on vehicle parts

Discounted Employee Car Scheme

30 Day Holiday

In-house and manufacturer training

Cycle to work scheme

Life assurance

Group contributory pension scheme

Careers development opportunities

Qualifications

• Previous experience in a similar role and service department is required.
• Strong leadership and communication skills are essential.

Responsibilities

• Control workshop workload and liaise with Service Advisors.
• Promote technician productivity and efficiency.
• Ensure excellent communication for great customer service.

Skills

Customer Service

Leadership Skills

Communication Skills

Self-Motivation

Articulation

Job description

Workshop Controller

Highly competitive salary, bonus plus fantastic benefits

Do you have a passion for all things automotive? This could be the opportunity for you! MG Dundee, part of the John Clark Motor Group, is seeking an experienced and qualified Workshop Controller in Dundee. As a Workshop Controller, it will be your job to control the workshop workload and liaise between the workshop and Service Advisors.

Key Job Requirements for Workshop Controller

• Ensure smooth running of the workshop and loading of ramps.
• Promote and increase full utilisation of technician hours and increase productivity and efficiency of all technicians.
• Assist with the upsell of all identified work and work towards achieving agreed workshop targets and KPI's as set by the Service Manager.
• Effect good communication between relevant stakeholders in the service process, thus ensuring great customer service.

Skills to Succeed in this Role

• Confident personality and articulate.
• Ability to deliver exemplary levels of customer service.
• Strong leadership skills.
• Focused, self-motivated.
• Professional, presentable and excellent communication skills.

Required Experience

• Previous experience working within a similar role.
• Previous experience working within a service department.

About JCMG

The John Clark Motor Group is synonymous with outstanding customer service; we are Scotland’s 2nd largest independently family-owned motor dealer. We represent a number of inspirational brands and have been trading for over 40 years, specializing in the sale of new and used vehicles from our 35 businesses across the East coast of Scotland.

We believe in investing in our people and provide specialist training and development opportunities to help our employees progress their future and careers. In addition to dedicated in-house training, we offer the chance to work with exceptional brands and products in a dynamic environment where we continue to work together as a family.

What You Will Receive from Us!

• Preferential rates on vehicle parts purchases and servicing.
• Industry leading discounted Employee Car Scheme.
• 30 Day Holiday.
• Award winning In-house and manufacturer training.
• Cycle to work scheme.
• State of the art dealership standards.
• High earning potential through commission or bonus.
• Some roles offer company car.
• Life assurance.
• Group contributory pension scheme.
• Careers development opportunities.

Next Steps

If you like the sound of this position, once applied, our Recruitment Team will review your CV. If suitable, a member of the team will contact you to advise that your CV has been sent to the hiring manager.

Please note we can only accept applications from candidates who are eligible to work in the UK without sponsorship. Verification of your Right to Work in the UK should be included with your application.