Service Manager/Workshop Controller (HGV) - DAF Dealership

Lothian Daf; Bathgate; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is on the lookout for a dynamic Service Manager to lead their workshop team in Bathgate. This role offers the chance to manage operations, drive growth, and ensure exceptional customer service in a thriving environment. With a competitive salary package, tailored training, and a supportive team, this is an excellent opportunity for a motivated individual to make a significant impact. If you have a strong background in service management and a passion for the commercial vehicle sector, this role is perfect for you!

Benefits

Company Vehicle

Pension Plan

22 Days Holiday

Death in Service Benefit

Tailored Training and Development

Qualifications

• Proven track record in service management within the commercial vehicle industry.
• Strong leadership skills to manage a team effectively.

Responsibilities

• Oversee the efficient running of the Service Department and manage a team of technicians.
• Ensure timely flow of job cards and maintain high levels of customer service.

Skills

Leadership Skills

Commercial Vehicle Technical Knowledge

Communication Skills

Time Management

Education

Experience in Service Management

Tools

Keyloop

Kerridge

DAFCheck

Techshare

Job description

Lothian DAF Bathgate is seeking a highly motivated and experienced individual to join their successful team in Bathgate, West Lothian. This is a combined role offering the opportunity to lead and manage the workshop while ensuring its smooth operation.
The Role:
• Oversee the efficient running of the Service Department, driving growth and development of workshop facilities.
• Control the allocation of work to a team of 11 Technicians and 2 Apprentices (across two shifts) to meet departmental KPI’s.
• Ensure the timely flow of job cards through the workshop and to administration.
• Liaise effectively with Service Reception, Workshop Foreman, and Technicians.
• Provide strong leadership and direction to achieve the highest levels of customer service and financial performance targets.
• Maintain a strong focus on workshop efficiencies and meet all relevant KPI’s.
• Analyse fluid contamination samples.
• Update Dealer/Manufacturer systems (Keyloop, Kerridge), DAFCheck, Techshare).
• Assist technicians with any technical issues.
• Secure customer authorisation for additional work.
• Ensure all work is completed correctly, competently, and within expected timescales.
• Finalise and sign off job cards.
The Ideal Candidate:
• Proven track record in a similar Service Manager or Workshop Controller role within the commercial vehicle industry.
• Strong leadership skills to effectively manage a team and achieve results.
• Excellent commercial vehicle technical knowledge and working understanding of DAF products.
• Proficiency in Keyloop (Kerridge) is an advantage along with other relevant dealership/manufacturer systems experience.
• High level of experience with the ability to prioritise tasks and manage a busy environment.
• Excellent communication and interpersonal skills to liaise with customer, technicians and colleagues.

We Offer:
• Competitive salary package with auto enrolment pension, company vehicle, and additional benefits.
• 22 days holiday (plus Bank Holidays).
• Company pension and death in service benefit.
• Potential for company vehicle.
• Tailored training and development
To Apply:
Please contact Ross Newbigging by mobile [phone]) or email [e-mail]

This is a fantastic opportunity for a highly motivated individual to join a successful team and make a real difference. Apply today!

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