Service Manager/Workshop Controller (HGV) - DAF Dealership

DAF Trucks UK; Bathgate; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a highly motivated individual to lead their workshop team in Bathgate. This role offers the chance to manage a successful service department, ensuring operational efficiency and exceptional customer service. The ideal candidate will have a proven track record in a similar role within the commercial vehicle industry, showcasing strong leadership and technical skills. With a competitive salary package and opportunities for personal development, this is a fantastic opportunity to make a meaningful impact in a thriving environment.

Benefits

Company Vehicle

22 Days Holiday

Company Pension

Death in Service Benefit

Tailored Training and Development

Qualifications

• Proven track record in a Service Manager or Workshop Controller role.
• Strong leadership skills to manage a team effectively.

Responsibilities

• Oversee the efficient running of the Service Department.
• Control work allocation to Technicians and Apprentices.
• Ensure timely flow of job cards through the workshop.

Skills

Leadership Skills

Commercial Vehicle Technical Knowledge

Communication Skills

Team Management

Analytical Skills

Tools

Keyloop

Kerridge

Job description

Lothian DAF Bathgate is seeking a highly motivated and experienced individual to join their successful team in Bathgate, West Lothian. This is a combined role offering the opportunity to lead and manage the workshop while ensuring its smooth operation.
The Role:
• Oversee the efficient running of the Service Department, driving growth and development of workshop facilities.
• Control the allocation of work to a team of 11 Technicians and 2 Apprentices (across two shifts) to meet departmental KPI’s.
• Ensure the timely flow of job cards through the workshop and to administration.
• Liaise effectively with Service Reception, Workshop Foreman, and Technicians.
• Provide strong leadership and direction to achieve the highest levels of customer service and financial performance targets.
• Maintain a strong focus on workshop efficiencies and meet all relevant KPI’s.
• Analyse fluid contamination samples.
• Update Dealer/Manufacturer systems (Keyloop, Kerridge), DAFCheck, Techshare).
• Assist technicians with any technical issues.
• Secure customer authorisation for additional work.
• Ensure all work is completed correctly, competently, and within expected timescales.
• Finalise and sign off job cards.
The Ideal Candidate:
• Proven track record in a similar Service Manager or Workshop Controller role within the commercial vehicle industry.
• Strong leadership skills to effectively manage a team and achieve results.
• Excellent commercial vehicle technical knowledge and working understanding of DAF products.
• Proficiency in Keyloop (Kerridge) is an advantage along with other relevant dealership/manufacturer systems experience.
• High level of experience with the ability to prioritise tasks and manage a busy environment.
• Excellent communication and interpersonal skills to liaise with customer, technicians and colleagues.

We Offer:
• Competitive salary package with auto enrolment pension, company vehicle, and additional benefits.
• 22 days holiday (plus Bank Holidays).
• Company pension and death in service benefit.
• Potential for company vehicle.
• Tailored training and development
To Apply:
Please contact Ross Newbigging by mobile [phone]) or email [e-mail]

This is a fantastic opportunity for a highly motivated individual to join a successful team and make a real difference. Apply today!

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