Workshop controller

JR United Kingdom; Falkirk; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated Workshop Controller to lead a dynamic team at a fully equipped car care centre. This exciting role involves managing a busy workshop, ensuring high productivity, and delivering exceptional customer service. Ideal candidates will have automotive industry experience and strong leadership skills. This is a fantastic opportunity for those looking to advance their careers in a fast-paced environment. Join a company that values its team and is committed to excellence in car care.

Qualifications

• Experience in workshop control or technician roles is essential.
• Strong leadership and organizational skills are crucial.

Responsibilities

• Manage and coach a team of vehicle technicians.
• Ensure servicing work is performed correctly and efficiently.
• Collaborate with colleagues for seamless customer service.

Skills

Automotive Industry Experience

Leadership Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Job description

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Workshop Controller Position at Bankside MOT & Repair Centre

Due to continued expansion, Bankside MOT & Repair Centre is seeking an enthusiastic, driven, and motivated Workshop Controller to join our team.

Over the past 5 years, our services have significantly expanded. We are now a fully equipped car care centre offering everything from tyres and MOTs to complex diagnostics and engine replacements. Additionally, we have an in-house body repair and paint shop, enabling us to provide a complete car care package and maintain top-quality cars on the road. We are investing heavily in our team to elevate Bankside MOT & Repair Centre to the next level. We are committed to providing an excellent working environment and delivering the best possible customer service.

We offer a fantastic opportunity for a Workshop Controller. The ideal candidate will currently be working as a Workshop Controller in a busy workshop. We will also consider applications from technicians demonstrating strong leadership and technical skills who are ready to step into management.

As a Workshop Controller, you will work closely with the Service Manager to ensure high productivity and excellent first-time repair standards, while maintaining a clean, safe, and professional workshop. Your responsibilities include managing the Service Department to meet and exceed customer expectations and achieve business goals.

This role is suitable for an organized, quick-thinking individual with motor industry experience, looking to develop their career into management. The ability to meet deadlines, react swiftly to technical challenges, and thrive in a fast-paced environment is essential.

Key responsibilities include:

1. Managing and coaching a team of vehicle technicians, ensuring targets and business objectives are met.
2. Ensuring all servicing work is performed correctly, efficiently, and on time, with customer satisfaction as a priority.
3. Collaborating with colleagues to provide seamless service to customers.
4. Scheduling work based on customer needs, job complexity, and parts availability.
5. Providing estimates for servicing and repairs and setting realistic timescales.
6. Assisting technicians with technical challenges to find effective solutions.

Essential skills:

• Relevant automotive industry experience, including workshop control or technician roles.
• High levels of organization and accuracy.
• Excellent interpersonal and communication skills with customers and colleagues.
• Leadership ability to motivate and lead by example, ensuring team targets and quality standards are achieved.