Workshop Controller

Lookers; Chester; On-site; GBP 32,000 - 38,000; Full time

Job summary

An exciting opportunity to join Lookers as a Workshop Controller in Chester. You'll lead a dedicated team of Technicians and Apprentices in achieving high standards of customer service and operational efficiency. This role offers brand-specific training and a supportive work environment to enhance your career in the motor trade industry.

Qualifications

• Full valid UK driving license required.
• Friendly, confident, and enthusiastic individual sought.

Responsibilities

• Supervise and motivate the team of Technicians & Apprentices.
• Ensure service and repair technicians achieve daily targets.
• Maintain customer satisfaction with relevant quality checks.

Skills

Teamwork

Customer Satisfaction

Leadership

Job description

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Working hours: (42 hours per week) between Mon - Fri: 08:00 - 18:00, plus alternate Saturdays 08:00 - 12:00

Salary: up to £38,000 OTE (including basic up to £32,000 plus bonus)

An exciting opportunity has become available here in Chester at our multi-site Kia and Vauxhall, as we’re on the lookout for an experienced Workshop Controller to join our dynamic team in our impressive facility. It is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career with world renowned brands. As a Workshop Controller, you will supervise and motivate our team of Technicians & Apprentices and pro-actively review and prioritise the daily workload.

As a Workshop Controller you will be a crucial part of our business and the Aftersales Department. You will be reporting into our Aftersales Manager Adam who will be providing you with ongoing support to ensure that you have the tools needed to perform to the very best of your ability! Furthermore you will also be able to do brand specific training which will enable you to progress within the motor trade industry.

The successful candidate for our Workshop Controller position will be responsible for the day to day running of the workshop, ensuring the service and repair technicians achieve their daily targets. Assisting the Service Manager in ensuring the department provides the best possible service to the customers and achieves agreed profits and retention levels. As part of your daily role you will be responsible for maintaining high levels of customer satisfaction by implementing relevant quality checks.

Responsibilities

• Ensuring that all working practices comply with company, DVSA, health and safety and OEM policy
• Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind
• You will also maintain relationships with the vehicle manufacturer and provide support to Technicians during repairs and ensure that high standards are achieved and maintained within the workshop and surrounding areas
• Liaising with colleagues and other departments to ensure a top quality service for customers
• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
• Assisting with technical challenges by going above and beyond to support the team and writing technical reports

Qualifications

We are looking for someone who is friendly, confident and enthusiastic. The ability to roll your sleeves up and work as part of the team is essential, we are all one big family who supports each other and works towards the same goal. Due to the nature of this role a full valid UK driving license is a must.