Workshop Controller

Jago Consultants; Canterbury; On-site; GBP 30,000 - 42,000; Full time

Job summary

A leading dealership seeks an experienced Workshop Controller in Canterbury. In this key role, you will manage a bustling workshop, ensuring optimal processes and staff management while meeting customer satisfaction standards. Candidates should possess a strong understanding of workshop operations and relevant management experience.

Qualifications

• Experience in workshop management and confident leadership required.
• Strong understanding of workshop processes and team dynamics.
• IT literacy with attention to detail for accuracy.

Responsibilities

• Manage workshop activities and oversee technicians daily.
• Ensure efficient work issuance and adherence to safety guidelines.
• Maintain customer satisfaction through proactive issue resolution.

Skills

Leadership

Health and Safety Compliance

Detail Orientation

IT Literacy

Administrative Skills

Education

Previous experience as Workshop Controller or Service Manager

Full driving licence

Tools

Kerridge

Job description

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Workshop Controller – Canterbury area required! OTE £36K+

Our client is a main dealership looking to recruit an experienced Workshop Controller to join their busy site.

Job Description

Workshop Controller – Canterbury area required! OTE £36K+

Our client is a main dealership looking to recruit an experienced Workshop Controller to join their busy site.

Workshop Controller Role:
You will have a busy and thriving workshop to manage on a daily basis, overseeing of Technicians. This position is responsible for all aspects of workshop daily management, from issuing work to technicians, tooling & equipment, and Health & Safety.

Workshop Controller – Key role:
To have full responsibility for the issuing of work taking account of loading and commitment to customers as agreed by the reception team.
Ensure Workshop processes meet guidelines on both retail, internal and warranty procedures.
To ensure all work is issued in the most efficient manner
To oversee issuing and progressing of Sales Department preparation work
Provide general information on progress of work through the workshop highlighting any potential concerns as they arise and taking preventative measures to avoid any impact on Customer Satisfaction.
A comprehensive and thorough understanding of Health and Safety Legislation.

Workshop Controller- Requirements:
Ideally previous experience of working as a Workshop Controller or Service Manager
To be confident, with a strong understanding of workshop processes and how to get the best from a team.
Full driving licence. Any endorsements must be notified
IT literate. Kerridge knowledge would be a distinct advantage
Good numerical and administrative skills, with attention to detail to ensure accuracy of KPI’s

Package:

OTE £36K+