HGV Workshop Controller

FOULGERS DAF; Royston; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

20 days annual leave increasing to 25

DAF Franchise & training

Company pension with 3% employer

Company sick pay scheme

Flexible working arrangements where ap

Onsite parking

Complimentary refreshments

Social events

Job summary

FOULGERS DAF in Royston is seeking an experienced HGV Workshop Controller to organise day-to-day workshop operations, maximise productivity and deliver quality repairs and maintenance. You will work closely with the Service Manager, technicians and service advisors to ensure efficient service and customer communication.

This full-time role runs Monday to Friday 9am–6pm, with occasional Saturday hours. A strong focus on health and safety and meeting manufacturer standards is essential, as is

Qualifications

• Previous experience as a Workshop Controller or Supervisor.
• Good organisational skills.
• Excellent communication and customer service abilities.
• Ability to work under pressure.
• Full UK driving licence.

Responsibilities

• Plan, control, and coordinate workshop activity to ensure maximum productivity.
• Allocate work to HGV technicians based on skills and availability.
• Monitor job progress and ensure deadlines and quality standards are met.
• Liaise with Service Advisors to provide accurate updates to customers.
• Ensure health & safety and manufacturer standards are always adhered to.
• Support and motivate the workshop team, addressing issues proactively.
• Contribute to achieving site KPIs.

Skills

Workshop Controller

Organisational skills

Communication skills

Customer service

IT skills

UK driving licence

Tools

Workshop management system

Job description

HGV Workshop Controller

Location: Royston

Salary: £40,000 - £50,000 per annum

Vacancy: Permanent, Full Time (40 hours per week)

Foulger's DAF is seeking an experienced and highly organised HGV Workshop Controller to join our team in Royston. This is a key position responsible for the day-to-day control of workshop operations, ensuring efficiency, productivity, and outstanding customer service.

Working closely with the Service Manager, technicians, and service advisors, you will play a vital role in delivering quality repairs and maintenance while maximising workshop performance.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Working Hours: Monday to Friday, 9am to 6pm, (40 hours per week), 60 minutes lunch (unpaid), every other Saturday 7am-12pm.

Key Responsibilities:

• Plan, control, and coordinate workshop activity to ensure maximum productivity.
• Allocate work to HGV technicians based on skills and availability.
• Monitor job progress and ensure deadlines and quality standards are met.
• Liaise with Service Advisors to provide accurate updates to customers.
• Ensure health & safety and manufacturer standards are always adhered to.
• Support and motivate the workshop team, addressing issues proactively.
• Contribute to achieving site KPIs.

Ideally, we are looking for:

• Previous experience as a Workshop Controller or Supervisor (commercial or automotive).
• Strong organisational skills.
• Excellent communication and customer service abilities.
• Ability to work under pressure in a fast-paced environment.
• Good IT skills and familiarity with workshop management systems.
• A full UK driving licence.

What are the benefits?

• 20 days' annual leave, increasing to 25 days (0.5 days gained per calendar year worked).
• DAF Franchise & other training available
• Company pension with a 3% employer contribution.
• Company sick pay scheme.
• Flexible working arrangements where applicable.
• Onsite parking and complimentary refreshments.
• Social events throughout the year.