Fleet Controller

U Drive; Poole; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

30 days annual leave

Employee rental discount

Employee Assistance Programme

Training and development opportunities

Employee Discount Programme

Eye test allowance

Pension plan

Extra annual leave option

Job summary

U-Drive in Poole is seeking a Fleet Controller to join our Fleet Control team. This 40-hour week, Monday to Friday role handles SMR, VOR and breakdowns from first call to resolution, coordinating with our workshop and suppliers to deliver to SLAs.

You will be a clear communicator by phone and email, chase suppliers, prioritise live jobs, and keep customers informed while logging all activity in our rental management system.

Qualifications

• Experience in fleet, rental, breakdown, workshop or comparable operational role managing vehicle maintenance or downtime.
• Experience in a busy telephone-based or contact centre environment handling inbound/outbound calls.
• Ability to prioritise and work to deadlines or SLAs under pressure.
• GCSE English (or equivalent) and confident, accurate keyboard skills.

Responsibilities

• Take ownership of SMR activity across the fleet, arranging servicing, repairs, inspections, MOT/plate tests and Road Fund Licence renewals with in-house workshop and third-party suppliers.
• Manage VOR vehicles and breakdowns, prioritising urgent cases against SLAs and driving down downtime.
• Make and receive a high volume of calls and emails with customers, garages, breakdown providers and suppliers, chasing each job through to completion.
• Review repairs and incidents to identify recharge opportunities for damage, misuse or non-fair-wear-and-tear items.
• Keep customers and colleagues updated with clear, accurate, and timely vehicle status information.
• Coordinate with Insurance, Account Management and Sales teams to resolve problems and improve service levels.
• Record all activity accurately and promptly in the rental management system.

Skills

Fleet management

Phone & email communication

Prioritisation under pressure

UK work eligibility

Rotating shift availability

Organisation

Education

GCSE English

Tools

Microsoft Office

Job description

Keeping our vehicles on the road and our customers moving.

We have an exciting opportunity for a Fleet Controller to join our Fleet Control team at U-Drive.

Reporting to the Fleet Manager, you will work a 40-hour week, Monday to Friday, in a busy, team-based contact centre environment, handling a high volume of inbound and outbound calls and emails. You will take control of service, maintenance and repair (SMR), vehicle off road (VOR) cases and breakdowns from first call to resolution, arranging and chasing work with our supply chain, and making sure every job is delivered to service level agreements.

This is a busy, fast-moving role for someone who gets the job done. You will be:

• A problem solver who takes ownership, thinks on your feet and finds a way to get vehicles back on the road
• A strong, confident communicator by phone and email, able to chase suppliers firmly and keep customers informed
• Highly organised, able to juggle multiple live jobs, prioritise under pressure and keep track of every one of them
• Resilient and calm in a high-volume contact centre environment, where no two days are the same
• A team player who supports colleagues when the phones are busy

About the Role

• Taking ownership of SMR activity across our fleet, arranging servicing, repairs, inspections, MOT/plate tests and Road Fund Licence renewals with our in-house workshop and third-party suppliers
• Managing VOR vehicles and breakdowns, prioritising urgent cases against customer service level agreements and driving down vehicle downtime
• Making and taking a high volume of calls and emails with customers, garages, breakdown providers and other suppliers, and chasing every job through to completion
• Reviewing repairs and incidents to identify recharge opportunities, for example damage, misuse or non-fair-wear-and-tear items, and ensuring they are raised
• Keeping customers and colleagues updated with clear, accurate and timely information on vehicle status
• Working with the Insurance, Account Management and Sales teams to resolve problems and improve the service we deliver
• Recording all activity accurately and without delay in our rental management system

This is a permanent, full-time position working 40 hours per week, Monday to Friday. The role operates on a rotating shift pattern, with working hours falling between 7:00am and 6:00pm depending on the allocated shift.

Bank Holidays will sometimes be worked on a half-day basis.

About U-Drive

Established 40 years ago, U-Drive is a family-owned and operated vehicle rental company supplying high quality cars, LCVs and specialist vehicles across the UK. Our friendly team take pride in working together to provide superb service to our business customers and private hirers alike.

Our six company values shape how we work every day: Respect, Have Fun, Take Responsibility, Integrity, Start With The Customer, and Learn By Doing. We look for everyone to be a leader and an innovator, whatever their role or job title, and we recognise team members each month who bring those values to life.

Essential

• Experience in a fleet, rental, breakdown, workshop, service desk or comparable operational role, managing vehicle maintenance, repairs or downtime
• Experience in a busy telephone-based or contact centre environment, handling inbound and outbound calls
• Proven ability to prioritise and work to deadlines or service level agreements under pressure
• GCSE English (or equivalent) and confident, accurate keyboard skills
• Eligible to work in the United Kingdom
• Available for rotating shifts between 7:00am and 6:00pm
• Available for occasional half-day Bank Holiday working

Desirable

• Working knowledge of MOT, plate test and Road Fund Licence compliance
• Understanding of fair wear and tear and damage recharging
• Experience using a fleet or rental management system
• Proficiency with Microsoft Office
• Experience in the vehicle rental, leasing or fleet management industry

• 30 days annual leave (inclusive of bank holidays) increasing with length of service
• Employee discount on U-Drive rental, including discount for friends and family
• Employee Assistance Programme in partnership with Health Assured
• Company sponsored training and development opportunities
• Access to Employee Discount Programme offering savings on over 3,000 retailers
• Free eye test and £75 towards glasses
• Smart tech
• Competitive pension
• Opportunity to buy more annual leave where available