Relief Young Persons Services Coordinator

Homes Plus; East Midlands; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Pension with matched contributions

Bonus scheme

35 days holiday pro rata

Healthcare cashback

Wellbeing support

Wellbeing Hub access

Employee discounts

Training & development

Recognition programmes

Life Assurance

Job summary

Homes Plus is seeking a proactive Relief Young Persons Service Coordinator to support our Supported Housing Team on a casual basis, mainly weekends and night shifts. You will handle reception duties, manage calls and records, and assist with housing management tasks to ensure service quality.

Travel between local services is required, and you will work with partners and external agencies to maintain high standards of support and administration while developing your own skills and career within

Qualifications

• Previous experience in a support role.
• Strong safeguarding principles and best practice.
• Experience maintaining databases and records management systems; ability to produce reports.
• Strong IT skills, including MS Office and data entry systems.
• Full UK driving licence and access to own vehicle.

Responsibilities

• Provide reception and call handling support.
• Manage correspondence and records.
• Maintain housing management systems and databases.
• Produce performance and monitoring reports.
• Travel between local services as required.

Skills

Reception experience

Safeguarding knowledge

Data entry

MS Office

Organised

Tools

Housing management software

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about your role

We are looking for a proactive and organised Relief Young Persons Service Coordinator to join our Supported Housing Team on a casual basis, covering predominantly weekends and night shifts. This role supports the delivery of high-quality services to customers who may have complex support needs, ensuring the smooth running of administrative, housing management and business support functions across the service.

Working closely with colleagues, customers and external agencies, you'll provide reception and call handling support, manage correspondence and records, maintain housing management systems and databases, and produce performance and monitoring reports.

Due to the nature of the role, you must have access to your own vehicle and be able to travel between local services as required.

Essential criteria

• Previous experience in a support role
• A strong understanding of safeguarding principles and best practice
• Experience maintaining databases, records management systems and producing reports
• Strong IT skills, including Microsoft Office applications and data entry systems
• Full UK driving licence and access to your own vehicle

More about you

You'll be confident working independently while also building strong working relationships with colleagues, customers, partner agencies and external stakeholders.

You will have excellent attention to detail and be comfortable maintaining accurate records, processing documentation and supporting housing management activities. Strong administration and IT skills are essential, alongside a good understanding of financial processes. You'll be someone who takes ownership of your work, remains calm under pressure and is committed to providing excellent service to both customers and colleagues.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.

You'll receive:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 35 days holiday (including bank holidays) pro rata with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence