IT Service Desk Analyst – London (Onsite, Level 1/2)

DXC Technology Morocco; Greater London; Vor Ort; GBP 28.000 - 40.000; Vollzeit

Zusammenfassung

DXC Technology in London is seeking a Service Desk Analyst to provide Level 1–2 IT support across the organisation within an ITIL-aligned service desk. You will diagnose incidents, manage tickets in our ITSM system, and ensure high-quality, timely resolutions to keep users productive.

The role focuses on strong customer service, clear communication, and effective collaboration with resolver teams. Onsite five days a week with opportunities for growth and certifications.

Qualifikationen

• Experience in an IT service desk or helpdesk, Level 1/2 support.
• Strong troubleshooting across Windows 10/11, Microsoft 365, AD and networking.
• Excellent communication and customer service skills.
• Familiarity with ITSM tools (ServiceNow or similar).
• Knowledge of security basics and remote support is a plus.

Aufgaben

• Provide Level 1 and Level 2 IT support via phone, email, portal, chat, and in-person.
• Log, categorize, prioritise, and manage incidents using ITSM and SLAs.
• Diagnose issues at first contact and escalate when needed.
• Assist with onboarding/offboarding and access requests.
• Contribute to knowledge base and problem management.

Kenntnisse

IT support

Troubleshooting

Customer service

Communication

ITIL knowledge

Ausbildung

ITIL 4 Foundation certification

Tools

ServiceNow

Azure AD

Intune

SCCM

VDI/DaaS

Jobbeschreibung

DXC Technology in London is seeking a Service Desk Analyst to provide Level 1–2 IT support across the organisation within an ITIL-aligned service desk. You will diagnose incidents, manage tickets in our ITSM system, and ensure high-quality, timely resolutions to keep users productive.

The role focuses on strong customer service, clear communication, and effective collaboration with resolver teams. Onsite five days a week with opportunities for growth and certifications.