Workplace Services Navigator

ISS Facilities Services; England; On-site; GBP 21,000 - 27,000; Full time

Job summary

ISS is seeking a Workplace Services Navigator to ensure the effective delivery of workplace and meeting room management services. You will act as a key contact to maintain a professional, functional, and welcoming working environment in a corporate setting.

The role focuses on meeting room management, customer service, cleanliness, operational readiness, and stakeholder engagement, supporting day-to-day building operations with a proactive, service-oriented approach.

Qualifications

• Proven experience within a strong customer service environment.
• Excellent written and verbal communication skills, with the ability to engage effectively at all levels.
• Proactive and organised approach to work.
• Experience within a front-of-house or hospitality role in a corporate environment.
• High standard of personal presentation and appearance.
• Strong customer-focused mindset with the ability to build positive working relationships.

Responsibilities

• Manage and coordinate meeting room services, ensuring rooms are fully prepared and operational for use.
• Act as a primary point of contact for customers, providing a professional and responsive service.
• Monitor workplace services to ensure agreed standards are consistently maintained.
• Ensure common areas and washrooms are maintained to acceptable cleanliness standards.
• Manage stationery stock levels and arrange replenishment when required.
• Monitor cleaning services and ensure service standards are achieved.
• Identify, report, and follow up on maintenance and repair issues to ensure timely resolution.
• Maintain awareness of day-to-day building operations and proactively address workplace service requirements.

Skills

Customer service

Communication

Proactive

Front-of-house

Hospitality

Personal presentation

Relationship building

Job description

Workplace Services Navigator

Hours of work: 24 - Tuesday, Wednesday & Thursday

Contract Type: Permanent

We are seeking a Workplace Services Navigator to support our client by ensuring the effective delivery of workplace and meeting room management services.

Acting as a key point of contact, you will play an important role in maintaining a professional, functional, and welcoming working environment.

Job Description

The successful candidate will develop a thorough understanding of the building's day-to-day operations and ensure workplace services consistently meet required standards.

This role has a strong focus on meeting room management, customer service, cleanliness, operational readiness, and stakeholder engagement.

Key Responsibilities

• Manage and coordinate meeting room services, ensuring rooms are fully prepared and operational for use.
• Act as a primary point of contact for customers, providing a professional and responsive service.
• Monitor workplace services to ensure agreed standards are consistently maintained.
• Ensure common areas and washrooms are maintained to acceptable cleanliness standards.
• Manage stationery stock levels and arrange replenishment when required.
• Monitor cleaning services and ensure service standards are achieved.
• Identify, report, and follow up on maintenance and repair issues to ensure timely resolution.
• Maintain awareness of day-to-day building operations and proactively address workplace service requirements.

Professional and Personal Competencies/Qualifications

• Proven experience within a strong customer service environment.
• Excellent written and verbal communication skills, with the ability to engage effectively at all levels.
• Proactive and organised approach to work.
• Experience within a front-of-house or hospitality role in a corporate environment.
• High standard of personal presentation and appearance.
• Strong customer-focused mindset with the ability to build positive working relationships.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.