Workplace Sales Support

Confidential; Greater London; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Hybrid working

London office base

23 days annual leave

Private health insurance

Company pension

Wellness allowance

Job summary

Confidential in London is seeking a Sales Support Coordinator to join the team. The role involves supporting the complete order lifecycle from quotations to delivery and installation, coordinating with customers, dealers, suppliers and manufacturers, and ensuring a high-quality customer experience.

You will work closely with the sales team in a busy commercial operation, maintaining records, resolving discrepancies and driving projects to stay on track.

Qualifications

• Experience in sales support or similar coordination role.
• Ability to manage multiple orders and priorities.
• Attention to pricing and specifications.
• Strong relationship-building with customers and stakeholders.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Prepare quotations, process customer orders and liaise with customers, dealers, suppliers and manufacturers.
• Manage orders from initial placement through to delivery, installation and completion, maintaining accurate records throughout.
• Coordinate product demonstrations, furniture mock-ups, deliveries and installations.
• Review order acknowledgements and resolve discrepancies relating to pricing, specifications, quantities and delivery dates.
• Work closely with the sales team to provide timely updates and ensure projects remain on track.
• Respond to customer enquiries, proactively resolve issues and manage expectations professionally.
• Produce order status reports and maintain accurate information across internal systems.
• Monitor outstanding snagging issues and coordinate their resolution through to completion.
• Support showroom activities and contribute to the smooth running of the wider sales operation.

Skills

Sales support

Organization

Attention to detail

Communication

Office suite

ERP experience

Tools

Sage ERP

Job description

Are you an organised, customer-focused professional who enjoys keeping sales projects running smoothly from initial quotation through to final delivery and installation?
We re working with an established international organisation specialising in workplace solutions, helping businesses create effective, high-quality working environments. They are looking for a proactive Sales Support Coordinator to join their team in London.

This is an excellent opportunity for someone who enjoys working at the heart of a busy commercial operation, building relationships with customers and suppliers, coordinating multiple moving parts and ensuring every order is handled accurately and efficiently.

The Role You ll work closely with the sales team, customers, dealers, suppliers and manufacturers to support the complete order lifecycle from preparing quotations and processing orders to coordinating deliveries, installations and resolving any issues along the way.

You ll play an important role in delivering an excellent customer experience, ensuring orders progress smoothly, deadlines are met and customers receive a professional, responsive service.

Key Responsibilities

• Prepare quotations, process customer orders and liaise with customers, dealers, suppliers and manufacturers.
• Manage orders from initial placement through to delivery, installation and completion, maintaining accurate records throughout.
• Coordinate product demonstrations, furniture mock-ups, deliveries and installations.
• Review order acknowledgements and resolve discrepancies relating to pricing, specifications, quantities and delivery dates.
• Work closely with the sales team to provide timely updates and ensure projects remain on track.
• Respond to customer enquiries, proactively resolve issues and manage expectations professionally.
• Produce order status reports and maintain accurate information across internal systems.
• Monitor outstanding snagging issues and coordinate their resolution through to completion.
• Support showroom activities and contribute to the smooth running of the wider sales operation.

About You

You ll be an organised and detail-oriented professional who takes pride in delivering excellent customer service and ensuring things happen when they should.

• Experience in sales support, sales administration, order management, customer service or a similar commercial coordination role.
• Strong organisational skills and the ability to manage multiple orders, projects and priorities simultaneously.
• Excellent attention to detail, particularly when handling order information, pricing and specifications.
• Confident communication skills, with the ability to build effective relationships with customers, suppliers and internal stakeholders.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• A proactive, solutions-focused approach, with the confidence to investigate discrepancies and follow issues through to resolution.
• Experience using Sage or another ERP/order management system would be advantageous.
• Exposure to furniture, commercial interiors, workplace solutions, manufacturing or distribution would be beneficial.

Salary & Benefits

• Salary: £40,000 per annum
• Permanent, full-time position
• Hybrid working, with a London office base
• Working hours: Monday to Friday, 9:00am 5:30pm
• 23 days' annual leave, increasing with length of service
• Private health insurance
• Company pension contribution
• Wellness allowance

Certain benefits are available following successful completion of probation.

All applications will be handled confidentially.