Workplace Manager - UK

Trustly; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Trustly is seeking a London-based Office/Workplace Manager to own the employee experience end-to-end. You will shape the culture, manage events and rituals, and drive improvements using data and AI tools.

You’ll collaborate with People, IT, Finance and other teams to create a seamless employee journey and scalable workplace operations. The role requires 5+ years of experience (including 2–3 years in office management), a bias for action, and comfort in a fast-moving environment.

Qualifications

• 5+ years of work experience including 2–3 years as an Office/Workplace Manager.
• Experience building employee engagement or culture programmes with measurable impact.
• Curiosity about AI and interest in applying it to improve how work gets done.
• Strong systems thinking: fix root causes, not just symptoms.
• Solid project management skills and attention to detail.
• Comfort working in fast-moving, evolving environments.
• Warm, clear, confident communication with all levels of staff.

Responsibilities

• Own the London office experience end-to-end, ensuring a warm, professional welcome.
• Build culture through events, rituals and moments that reinforce Trustly values.
• Identify and remove friction in the employee experience using data and rapid experiments.
• Pilot and scale AI tools and automations to speed and personalise service.
• Oversee day-to-day office operations, maintenance, procurement and vendors.
• Ensure office safety and security and collaborate with People/IT/Finance teams.
• Lead local and global workplace projects with the Director of Workplace.

Job description

WHO WE ARE

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

About the team

At Trustley, our employees are our users and the workplace is the product we build for them. The Workplace Experience team runs our offices in London, Paris, Stockholm, Lisbon, New York and San Francisco. We’re small, close-knit and obsessed with detail. We want every colleague and guest to feel looked after from the moment they walk in.

We’re also changing how workplace teams work. We treat the workplace as a system we can test, learn from and improve, and we’re putting AI at the centre of how we do it. That means automating the repetitive work so we can spend our time on the human moments that make Trustly a great place to work.

About the role

London is one of our biggest hubs, and you’ll own the experience there. You’ll shape the culture people feel every day: how they’re welcomed, how they connect, and how easy it is for them to do their best work.

This isn’t a role for keeping things ticking over. You’ll spot friction, fix it, and find smarter ways to deliver great service, often with AI tools we’re building and testing as a team. You’ll work closely with the Director of Workplace and help shape how our global team works.

What you’ll do

• Own the London office experience end to end, so colleagues and guests always get a warm, professional welcome
• Build culture through events, rituals and moments that bring people together and make Trustly feel like Trustly
• Find friction in the employee experience and remove it, using data, feedback and quick experiments
• Pilot and adopt AI tools and automations that make our service faster, smarter and more personal
• Run day-to-day office operations, including maintenance, building management, purchasing and suppliers
• Keep the office safe and secure
• Partner with People, IT, Finance and other teams so the employee experience feels seamless
• Lead local and global projects with the Director of Workplace

Who you are

• You have 5+ years of work experience, including 2 to 3 years as an Office or Workplace Manager
• You’ve built employee engagement or culture programmes and seen the impact
• You’re curious about AI and want to use it to change how work gets done
• You think in systems: you fix the underlying cause, not just the symptom
• You run projects well and care about the details people notice
• You’re energised by fast-moving, changing environments
• You’re warm, clear and confident with everyone from new joiners to senior leaders
• You’re happy to roll up your sleeves and get things done