London Workplace Experience Lead — AI & Culture

Resume Skip; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Trustly is seeking a London-based Office/Workplace Manager to own the employee experience end-to-end. You will shape the culture, manage events and rituals, and drive improvements using data and AI tools.

You’ll collaborate with People, IT, Finance and other teams to create a seamless employee journey and scalable workplace operations. The role requires 5+ years of experience (including 2–3 years in office management), a bias for action, and comfort in a fast-moving environment.

Qualifications

• 5+ years of work experience including 2–3 years as an Office/Workplace Manager.
• Experience building employee engagement or culture programmes with measurable impact.
• Curiosity about AI and interest in applying it to improve how work gets done.
• Strong systems thinking: fix root causes, not just symptoms.
• Solid project management skills and attention to detail.
• Comfort working in fast-moving, evolving environments.
• Warm, clear, confident communication with all levels of staff.

Responsibilities

• Own the London office experience end-to-end, ensuring a warm, professional welcome.
• Build culture through events, rituals and moments that reinforce Trustly values.
• Identify and remove friction in the employee experience using data and rapid experiments.
• Pilot and scale AI tools and automations to speed and personalise service.
• Oversee day-to-day office operations, maintenance, procurement and vendors.
• Ensure office safety and security and collaborate with People/IT/Finance teams.
• Lead local and global workplace projects with the Director of Workplace.

Job description

Trustly is seeking a London-based Office/Workplace Manager to own the employee experience end-to-end. You will shape the culture, manage events and rituals, and drive improvements using data and AI tools.

You’ll collaborate with People, IT, Finance and other teams to create a seamless employee journey and scalable workplace operations. The role requires 5+ years of experience (including 2–3 years in office management), a bias for action, and comfort in a fast-moving environment.