Workplace Manager

multiverse; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Multiverse, the upskilling platform for AI and tech, is seeking a proactive Workplace Manager to run the London HQ operations and enhance employee experience.

You will own health and safety, vendor relations, events, and office moves, balancing hands-on delivery with strategic improvements, using data and AI‑enabled workflows.

Qualifications

• Proven experience in workplace management or facilities coordination.
• Strong organisational mindset with multi-tasking ability.
• Experience leading vendor and workplace services.
• Excellent communication and stakeholder management.
• Hands-on and strategic with attention to detail.
• Experience supporting office moves is a plus.

Responsibilities

• Lead day-to-day London office operations ensuring efficiency and professionalism.
• Collaborate with Workplace Operations Coordinator on front‑of‑house, rooms, catering, and support.
• Manage ticketing workflows, contractor responses, and operational spend.
• Develop and improve workplace systems, processes, and playbooks.
• Plan company events and support office moves and communications.
• Provide reception cover and welcome visitors.
• Oversee desk booking, access control, signage, and learning systems.
• Drive continuous improvement with AI tools and data insights.

Skills

Workplace management

Office operations

Hospitality

Vendor management

Stakeholder management

Job description

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance.

In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe's first EdTech double unicorn.

But we aren't stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

About the Role

We're looking for a proactive, organised, and people-focused Workplace Manager to lead the day-to-day operations of our London HQ and help create an exceptional employee experience.

This is a hands‑on role that combines workplace operations, employee experience, office management, and continuous improvement. You'll ensure the office runs smoothly, efficiently, and compliantly while helping to shape a workplace culture where people feel supported, connected, and able to do their best work.

Working closely with the Workplace Operations Coordinator and cross‑functional teams including People, IT, Finance, and Executive Assistants, you'll oversee workplace systems, vendor management, office projects, events, health & safety, and operational processes. You'll also play a key role in improving how we work by introducing smarter systems, automation, and AI‑driven efficiencies across workplace operations.

This role is ideal for someone who enjoys balancing operational excellence with hospitality and employee experience in a fast‑paced, scaling environment.

Key Responsibilities

Workplace Operations & Office Management

• Lead the day‑to‑day running of the London office, ensuring the workplace operates efficiently, professionally, and proactively at all times
• Partner with the Workplace Operations Coordinator to oversee front‑of‑house operations, meeting rooms, catering, hospitality, office standards, and employee support
• Manage and resolve operational issues quickly and effectively, ensuring strong ownership of ticketing workflows, response times, contractor responses.
• Develop and continuously improve workplace systems, processes, documentation, and operational playbooks
• Manage relationships with vendors, contractors and service providers, alongside oversight of budgets, invoices, and operational spend
• Support with planning and execution of company events, including meetings, off‑sites, socials, volunteering initiatives, and cultural programmes, ensuring a high‑quality employee and stakeholder experience
• Provide reception cover during absences, acting as a professional and welcoming first point of contact
• Support upcoming office move activities including planning, communications, coordination, design, and execution
• Manage key workplace platforms including desk booking, ticketing, access control, learning systems, digital signage.
• Identify opportunities to improve efficiency and employee experience through smarter systems, AI tools, and workflow automation
• Use data, reporting, and employee feedback to drive continuous improvement across workplace operations

Health, Safety & Compliance

• Own day‑to‑day workplace health & safety processes and compliance requirements for the London office
• Conduct workplace audits, DSE assessments, risk assessments, and maintain accurate compliance documentation
• Coordinate with building management and external providers to ensure health & safety standards are maintained
• Act as a key point of contact during workplace incidents, escalations, or operational disruptions
• Serve as a Fire Warden and First Aider (training can be provided if needed)

About You

• Proven experience in workplace management, office operations, hospitality, or facilities coordination within a fast‑paced environment
• Strong operational and organisational mindset, with the ability to prioritise effectively, manage multiple workstreams, and deliver high standards consistently
• Confident leading initiatives, managing vendors and workplace services, and taking ownership of operational outcomes
• Excellent communication and stakeholder management skills, with a proactive, calm, and solutions‑focused approach
• Comfortable operating both strategically and hands‑on, with strong attention to detail and follow‑through
• Passionate about creating and owning a welcoming, well‑run workplace environment where people feel supported, engaged, and able to do their best work
• Experience supporting office moves, workplace