Workplace Experience Manager

Sodexo; Tees Valley; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Unlimited access to wellbeing platform

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Learning & development tools

Bike to Work Scheme

Enhanced benefits and leave policies

Job summary

Sodexo is seeking an experienced Workplace Experience Manager to lead workplace experience services across our Teesside contract, overseeing reception, hospitality, catering support and site administration on two sites. You will ensure consistently high standards and professional service for clients, visitors and employees.

Working closely with the client, Head Chef and operations teams, you will help develop a personalised hospitality offering, improve customer satisfaction and identify

Qualifications

• Experience managing customer-facing hospitality, workplace or facilities services.
• Strong customer service and relationship management skills.
• Proven experience leading, coaching and developing teams.
• Excellent communication skills.
• Strong organisational and planning abilities.
• The ability to manage multiple priorities and workstreams.
• Good commercial awareness and a proactive approach.
• Strong working knowledge of Microsoft Office.
• Experience within workplace experience, hospitality, corporate catering, facilities management or a client-facing contract environment would be advantageous.
• An IOSH Managing Safely qualification would also be desirable.

Responsibilities

• Take the lead in creating an outstanding workplace experience, building strong relationships with clients and colleagues and keeping service standards high.
• Help shape and grow the hospitality offering across both sites, working closely with the Head Chef to create great experiences and identify new opportunities.
• Lead and support the reception and administration teams, helping people develop while ensuring visitors and employees receive a professional, welcoming service.
• Keep a close eye on budgets, performance and commercial opportunities, helping to deliver value while maintaining high standards.
• Champion continuous improvement by listening to customer feedback, supporting events and finding new ways to make the workplace experience even better.

Tools

Microsoft Office

Job description

At Sodexo, we're passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. We are looking for an experienced and customer-focused Workplace Experience Manager to lead workplace experience services across our Teesside contract. This is a hands-on leadership role responsible for delivering an exceptional experience for clients, visitors and employees across two sites. You will oversee reception, hospitality, catering support and site administration, ensuring consistently high standards of service, professionalism and customer care. Working closely with the client, Head Chef and operational teams, you will help develop a personalised hospitality offering, improve customer satisfaction and identify opportunities to grow and enhance workplace services.

• Take the lead in creating an outstanding workplace experience, building strong relationships with clients and colleagues and keeping service standards high.
• Help shape and grow the hospitality offering across both sites, working closely with the Head Chef to create great experiences and identify new opportunities.
• Lead and support the reception and administration teams, helping people develop while ensuring visitors and employees receive a professional, welcoming service.
• Keep a close eye on budgets, performance and commercial opportunities, helping to deliver value while maintaining high standards.
• Champion continuous improvement by listening to customer feedback, supporting events and finding new ways to make the workplace experience even better.

You will have:

• Experience managing customer-facing hospitality, workplace or facilities services.
• Strong customer service and relationship management skills.
• Proven experience leading, coaching and developing teams.
• Excellent communication skills.
• Strong organisational and planning abilities.
• The ability to manage multiple priorities and workstreams.
• Good commercial awareness and a proactive approach.
• Strong working knowledge of Microsoft Office.

Experience within workplace experience, hospitality, corporate catering, facilities management or a client‑facing contract environment would be advantageous.

An IOSH Managing Safely qualification would also be desirable.

Why Sodexo?

Working with Sodexo is more than a job; it's a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins. We're a Disability Confident Leader employer. We are committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. Click to read more about what we do to promote an inclusive culture. Ready to be part of something greater? Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.