Workplace Experience Leader - Hospitality & Reception

Sodexo; Tees Valley; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Unlimited access to wellbeing platform

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Learning & development tools

Bike to Work Scheme

Enhanced benefits and leave policies

Job summary

Sodexo is seeking an experienced Workplace Experience Manager to lead workplace experience services across our Teesside contract, overseeing reception, hospitality, catering support and site administration on two sites. You will ensure consistently high standards and professional service for clients, visitors and employees.

Working closely with the client, Head Chef and operations teams, you will help develop a personalised hospitality offering, improve customer satisfaction and identify

Qualifications

• Experience managing customer-facing hospitality, workplace or facilities services.
• Strong customer service and relationship management skills.
• Proven experience leading, coaching and developing teams.
• Excellent communication skills.
• Strong organisational and planning abilities.
• The ability to manage multiple priorities and workstreams.
• Good commercial awareness and a proactive approach.
• Strong working knowledge of Microsoft Office.
• Experience within workplace experience, hospitality, corporate catering, facilities management or a client-facing contract environment would be advantageous.
• An IOSH Managing Safely qualification would also be desirable.

Responsibilities

• Take the lead in creating an outstanding workplace experience, building strong relationships with clients and colleagues and keeping service standards high.
• Help shape and grow the hospitality offering across both sites, working closely with the Head Chef to create great experiences and identify new opportunities.
• Lead and support the reception and administration teams, helping people develop while ensuring visitors and employees receive a professional, welcoming service.
• Keep a close eye on budgets, performance and commercial opportunities, helping to deliver value while maintaining high standards.
• Champion continuous improvement by listening to customer feedback, supporting events and finding new ways to make the workplace experience even better.

Tools

Microsoft Office

Job description

Sodexo is seeking an experienced Workplace Experience Manager to lead workplace experience services across our Teesside contract, overseeing reception, hospitality, catering support and site administration on two sites. You will ensure consistently high standards and professional service for clients, visitors and employees.

Working closely with the client, Head Chef and operations teams, you will help develop a personalised hospitality offering, improve customer satisfaction and identify