Head of Workplace Experience & Hospitality

Sodexo; Billingham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Unlimited wellbeing platform access

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Learning & development tools

Bike to Work Scheme

Enhanced benefits & leave policies

Job summary

Sodexo is hiring a Workplace Experience Manager based in Stockton-on-Tees to lead across two sites, delivering exceptional hospitality and administration services for clients, visitors and employees. The role blends leadership with hands-on delivery of reception, catering support and workplace experience.

You will shape the hospitality offering with the client and Head Chef, drive customer satisfaction and identify opportunities to grow services while managing budgets and ensuring high standards.

Qualifications

• Experience managing customer-facing hospitality, workplace or facilities services.
• Strong customer service and relationship management skills.
• Proven experience leading, coaching and developing teams.
• Excellent communication skills.
• Strong organisational and planning abilities.

Responsibilities

• Lead workplace experience across two Teesside sites, ensuring high standards of service.
• Oversee reception, hospitality, catering support and site administration.
• Develop personalised hospitality offering with the client and Head Chef.
• Monitor budgets, performance and commercial opportunities.
• Support events and drive continuous improvement based on feedback.

Skills

Customer service

Leadership

Hospitality

Facilities management

Communication

Organisational skills

Budget awareness

Tools

MS Office

Job description

Sodexo is hiring a Workplace Experience Manager based in Stockton-on-Tees to lead across two sites, delivering exceptional hospitality and administration services for clients, visitors and employees. The role blends leadership with hands-on delivery of reception, catering support and workplace experience.

You will shape the hospitality offering with the client and Head Chef, drive customer satisfaction and identify opportunities to grow services while managing budgets and ensuring high standards.