Dining Account Manager

Sodexo; Greater London; Hybrid; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Wellbeing support platform access

Employee Assistance Programme

Virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Learning & development tools

Bike to Work Scheme

Job summary

Sodexo is seeking a Dining Account Manager to lead multiple dining operations across the UK. The role combines on-site leadership with regular travel to client locations, ensuring top-tier food service, client satisfaction, and strong financial performance.

The ideal candidate has proven multi-site catering or hospitality management experience, excellent people skills, and a track record of driving profitability while maintaining compliance and quality standards.

Qualifications

• Proven experience in a similar multi-site catering, dining, or hospitality management role.
• Strong leadership and people management skills.
• Excellent client relationship and stakeholder management experience.
• Commercial awareness with the ability to manage budgets and drive profitability.
• Strong communication, organisational, and problem-solving skills.
• A passion for delivering high-quality food and service experiences.
• Experience working within compliance-driven environments.
• The ability to work under pressure and achieve performance targets.

Responsibilities

• Lead and support dining management teams across multiple sites, ensuring consistently high standards of food quality, service, and customer experience.
• Develop and implement operational plans that deliver business objectives, operational excellence, and continuous improvement.
• Manage budgets, labour, costs, and profitability across the portfolio, ensuring financial targets and KPIs are achieved.
• Identify opportunities to increase revenue, improve margins, and support business growth.
• Build and maintain strong relationships with clients, stakeholders, and site teams, ensuring expectations are consistently met or exceeded.
• Respond proactively to customer feedback, implementing improvements that enhance satisfaction and service delivery.
• Represent the business at client meetings, reviews, and operational discussions.
• Lead, motivate, and develop a high-performing team through recruitment, training, coaching, and performance management.
• Foster a positive, collaborative culture that promotes employee engagement, development, and service excellence.
• Ensure compliance with all company policies, health and safety regulations, food hygiene standards, and contractual requirements.
• Support sustainability and waste reduction initiatives, including Zero Waste programmes.
• Maintain accurate operational, financial, and compliance records, ensuring audit readiness at all times.

Skills

Leadership

Multi-site management

Client management

Budgeting

Profitability

Communication

Operational excellence

Travel readiness

Job description

• Full time
• Monday - Friday
• Up to £65000 per annum plus our Sodexo employee benefits package
• Opportunities for professional development

Dining Account Manager

No fixed place of work - covering locations across London, Reading, two sites in Cambridge and Twycross

At Sodexo, we're passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

We are looking for an experienced and motivated Dining Account Manager to lead and support multiple dining operations across a portfolio of sites in the UK. This role is responsible for delivering exceptional food services, maintaining strong client relationships, driving financial performance, and leading high-performing teams.

As the primary Sodexo representative within your operating area, you will ensure the highest standards of food quality, customer service, operational excellence, and compliance while identifying opportunities for growth and continuous improvement.

This is a multi-site role requiring regular travel to ensure a strong on-site presence, support operational delivery, and build effective relationships with clients and teams. While the role is primarily site-focused, there will also be opportunities to work from home when business needs allow, providing a flexible and balanced approach to working.

Key Responsibilities:

• Lead and support dining management teams across multiple sites, ensuring consistently high standards of food quality, service, and customer experience.
• Develop and implement operational plans that deliver business objectives, operational excellence, and continuous improvement.
• Manage budgets, labour, costs, and profitability across the portfolio, ensuring financial targets and KPIs are achieved.
• Identify opportunities to increase revenue, improve margins, and support business growth.
• Build and maintain strong relationships with clients, stakeholders, and site teams, ensuring expectations are consistently met or exceeded.
• Respond proactively to customer feedback, implementing improvements that enhance satisfaction and service delivery.
• Represent the business at client meetings, reviews, and operational discussions.
• Lead, motivate, and develop a high-performing team through effective recruitment, training, coaching, and performance management.
• Foster a positive, collaborative culture that promotes employee engagement, development, and service excellence.
• Ensure compliance with all company policies, health and safety regulations, food hygiene standards, and contractual requirements.
• Support sustainability and waste reduction initiatives, including Zero Waste programmes.
• Maintain accurate operational, financial, and compliance records, ensuring audit readiness at all times.

What we're looking for:

• Proven experience in a similar multi-site catering, dining, or hospitality management role.
• Strong leadership and people management skills.
• Excellent client relationship and stakeholder management experience.
• Commercial awareness with the ability to manage budgets and drive profitability.
• Strong communication, organisational, and problem-solving skills.
• A passion for delivering high-quality food and service experiences.
• Experience working within compliance-driven environments.
• The ability to work under pressure and achieve performance targets.

Why Sodexo?

Working with Sodexo is more than a job; it's a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.