Workplace Experience Lead | Operations & People

Mitie Group; Newbury; Presencial; GBP 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Market-leading flexible benefits

Virtual GP for you and household

Salary Finance accessibility

Benefits platform Choices

MiDeals discounts

Cycle-to-work scheme

Life cover

Mitie Stars recognition

Descripción de la vacante

Mitie Group is seeking a proactive Workplace Coordinator for our Signature team at a large corporate campus in Newbury. You will lead the Workplace Experience Ambassador team, ensuring a ready, welcoming and well-supported environment for employees.

This visible operational leadership role focuses on ownership, communication, and driving continuous improvement through Momentology® and a hands-on leadership approach.

Formación

• Organised and confident team leader with operational know-how
• Experience supervising or leading a front-line team
• Ability to coordinate multiple services and maintain service standards
• Strong communication and relationship-building with colleagues and partners
• Familiarity with Microsoft 365 and workplace-management systems

Responsabilidades

• Lead the day-to-day deployment and priorities of the Workplace Experience Ambassador team
• Manage team rotas and deployment through the workforce-management system
• Deliver daily huddles and toolbox talks with clear priorities
• Coach Ambassadors to deliver high service standards
• Coordinate workplace readiness across a multi-building campus
• Own workplace and facilities queries from start to resolution
• Track service requests and maintenance, update employees on progress
• Collaborate with Cleaning, Security and other partners for a joined-up experience
• Support landlord, contractor and supplier activity affecting the workplace
• Maintain SOPs, trackers and reporting
• Review feedback to identify improvement opportunities
• Lead workplace activations, events and employee communications
• Provide hands-on Ambassador cover to keep operations running

Conocimientos

People leadership

Organisational skills

Communication

Coaching

Microsoft 365

Herramientas

Microsoft 365

Workplace-management systems

Descripción del empleo

Mitie Group is seeking a proactive Workplace Coordinator for our Signature team at a large corporate campus in Newbury. You will lead the Workplace Experience Ambassador team, ensuring a ready, welcoming and well-supported environment for employees.

This visible operational leadership role focuses on ownership, communication, and driving continuous improvement through Momentology® and a hands-on leadership approach.