Workplace Experience Associate

CBRE Local UK; Colchester; On-site; GBP 21,000 - 29,000; Full time

Job summary

CBRE Local UK is seeking a Workplace Experience Associate to deliver a world-class customer service experience to employees and guests in a designated building. You will be the first point of contact, greet visitors, issue passes, and uphold security protocols.

The role involves coordinating meetings and activities, supporting vendors and staff, preparing presentations, and assisting with onboarding and training. Strong MS Office skills and a proactive, customer-focused mindset are essential.

Qualifications

• Understanding of processes and procedures within own job function.
• In-depth knowledge of Microsoft Office products, including Word, Excel, Outlook.
• Advanced organisational skills with an inquisitive mindset.

Responsibilities

• Greet visitors and issue passes following security protocols.
• Answer the phone professionally and assist with inquiries.
• Arrange and confirm recreational, dining, and business activities for requestors.
• Approve and coordinate maintenance or janitorial requests as needed.
• Address inquiries and resolve issues in a customer-focused manner.
• Provide office support such as supplies management and meeting coordination.

Skills

Customer service

Presentation skills

Communication

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Company Profile

CBRE is the global leader in commercial real estate services and investment.

Job Title: Workplace Experience Associate

As a CBRE Workplace Experience Associate, you will be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

Role Summary

• This job is part of the Workplace Experience function and is responsible for providing world-class customer service to clients and visitors of a designated building.
• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanour. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional, customer service-driven manner.
• Oversee support for the team as directed, including office supply management, meeting coordination, and equipment care.
• Review customised client materials to ensure they follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
• Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyse data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.

Experience Required

• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• In-depth knowledge of Microsoft Office products, including Word, Excel, Outlook, and related applications.
• Advanced organisational skills with an inquisitive mindset.