Workplace Experience Assistant

Cushman & Wakefield; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Cushman & Wakefield is seeking a Workplace Experience Assistant to welcome visitors and manage access, delivering a polished customer experience on site. Responsibilities include greeting guests, issuing passes, coordinating meeting room bookings, and assisting staff with access needs, while maintaining professional standards.

The role requires operating the switchboard, supporting daily operations, and upholding health, safety, and security procedures in a fast-paced environment.

Qualifications

• Meet and greet guests and provide a welcoming, professional service.
• Issue access passes and manage building access.
• Provide a seamless customer experience across the site.
• Adhere to Cushman & Wakefield health, safety and security procedures.
• Log building faults with Helpdesk and support daily operations.

Responsibilities

• Meet and greet all visitors to the site.
• Assist staff with temporary building access.
• Coordinate meeting room bookings and catering.
• Operate the switchboard and handle calls professionally.
• Maintain high standards of service and presentation.
• Support daily contract operations and team meetings.

Skills

Guest greeting

Switchboard handling

Customer service

Hospitality mindset

Job description

Job Description Summary

Meet and greet guests. Issue access passes. Switchboard.

Job Title

Workplace Experience Assistant

Core Responsibilities

• Meet and greet all visitors attending site
• Assist MS Amlin staff, including providing temporary access to the building
• Provide a welcoming and professional customer experience, delivering a seamless customer journey
• Achieve the highest standards of quality, service and presentation of the business, create valuable rapports with clients and maintain excellent professional relationships
• Manage meeting room booking/changes/catering requests
• Escort visitors to Broker's Lounge Area, offer and prepare refreshments (hot/cold beverage)
• Arrange necessary catering/ hospitality requirements for all meetings and events where necessary, with occasional assistance on client's event required
• Meeting Room Set ups ensuring the rooms are adequately stocked with stationery and requested equipment
• Ensure Meeting Rooms are left tidy and clean for next meeting
• Ensure all calls (internal & external) are answered, transferred/forwarded promptly and professionally; record any messages accurately
• Operating switchboard desk and follow internal procedures and SOP's ; Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately
• Attend regular One to One review meetings
• Help create a one team culture sharing best practice and attending regular team meetings
• Understand and strictly adhere to Cushman & Wakefield procedures and protocols of the building with regards Health & Safety and Security measures
• Log any Building faults/Issues with the Cushman & Wakefield Helpdesk
• Comply with Health, Safety and Environmental policies
• Undertake any additional duties or responsibilities required by the business in supporting the daily operation of the contract
• Cover for Facilities administrative duties, as and when required
• 8 hours work - Monday to Friday
• Firmly abide by the company grooming standards and etiquettes guidelines, all SOPs
• Comply with legislation and any Health & Safety procedures
• Assist in the maintenance of First Aid records.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

INCO: "Cushman & Wakefield"