Facilities Coordinator

Cushman & Wakefield; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Cushman & Wakefield is seeking a Facilities Technician to deliver a high-quality, client-facing workplace experience at a client-based site in London. The role includes managing reception, meeting room services, health & safety processes, and daily facilities management activities.

You will build strong relationships with clients, vendors, and internal teams, ensuring service delivery meets contract specifications and safety standards.

Qualifications

• Excellent communication skills, written and verbal.
• Strong customer service mindset and client engagement.
• Analytical thinker with strong problem-solving skills.

Responsibilities

• Deliver an effective, customer-focused service aligned with contract specifications and service levels.
• Build and maintain positive relationships with clients and C&W vendors.
• Greet visitors, manage reception duties, and ensure a professional environment.
• Manage meeting room bookings, specialist room coordination, and room setup to agreed standards.
• Log and track service requests, including through Famis360.
• Conduct daily and monthly facility inspections and address issues promptly.
• Ensure adherence to Health, Safety & Security policies and visitor sign-in procedures.

Skills

Excellent communication

Customer service

Analytical thinking

Team player

Interpersonal skills

MS Word

MS Excel

MS Outlook

PowerPoint

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Job Title Facilities Coordinator

As a Facilities Technician, you will play a key role in delivering a high-quality, client-facing workplace experience. Acting as an ambassador for Cushman & Wakefield, you will ensure the smooth operation of reception, meeting room services, health & safety processes, and day-to-day facilities management activities. You will build strong relationships with clients, vendors, and internal teams while maintaining the highest standards of service delivery.

Job Description Summary

As a Facilities Technician, you will play a key role in delivering a high-quality, client-facing workplace experience. Acting as an ambassador for Cushman & Wakefield, you will ensure the smooth operation of reception, meeting room services, health & safety processes, and day-to-day facilities management activities. You will build strong relationships with clients, vendors, and internal teams while maintaining the highest standards of service delivery.

Job Description

About Cushman & Wakefield Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. With 44,000 employees across more than 60 countries, we deliver deep local and global insights that create significant value for occupiers and investors. Our $5 billion business spans agency leasing, asset services, capital markets, facilities services (C&W Services), global occupier services, investment management (DTZ Investors), tenant representation, and valuations & advisory. We are seeking a proactive and customer-focused Facilities Technician to join our team at a client-based site in London.

About the Role

As a Facilities Coordinator, you will play a key role in delivering a high-quality, client-facing workplace experience. Acting as an ambassador for Cushman & Wakefield, you will ensure the smooth operation of reception, meeting room services, health & safety processes, and day-to-day facilities management activities. You will build strong relationships with clients, vendors, and internal teams while maintaining the highest standards of service delivery.

Key Responsibilities

Client Service & Workplace Experience

• Deliver an effective, customer-focused service aligned with contract specifications and service levels.
• Build and maintain positive relationships with clients and C&W vendors.
• Act as the office ambassador—greeting visitors, managing reception duties, and ensuring a professional environment.
• Manage meeting room bookings, specialist room coordination, and room setup to agreed standards.
• Serve as the primary contact for service requests, logging and tracking tasks via Famis360.

Facilities Operations

• Conduct daily and monthly facility inspections, identifying issues and ensuring timely resolution.
• Manage general office supplies, ordering and replenishing as required.
• Ensure compliance with C&W policies, procedures, and standard practices.
• Provide administrative support when needed.

Health, Safety & Security

• Oversee workplace health and safety, including incident and near-miss reporting.
• Ensure adherence to client security processes, including visitor sign-in and pass management.
• Act as the key site contact for safety-related matters.

Skills & Personal Attributes

Essential Qualities

• Excellent communication skills, both written and verbal.
• Strong customer service mindset with the ability to engage at all levels.
• Analytical thinker with strong problem-solving skills.
• Effective team player who can also work independently.
• Strong interpersonal skills and ability to build positive working relationships.

Business & Leadership Competencies

• Uses business knowledge and internal systems to support team and client objectives.
• Identifies opportunities to improve processes and enhance service delivery.
• Demonstrates initiative and seeks out challenging assignments.
• Builds collaborative relationships and communicates proactively.
• Embraces change and contributes to new initiatives.
• Acts as a trusted advisor, addressing issues promptly and accurately.
• Understands health & safety and risk management principles.

Experience & Technical Skills

• Proactive approach with strong planning and organisational skills.
• Ability to close work orders within agreed timescales.
• Knowledge of Health & Safety legislation.
• Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and standard C&W technology tools.
• Comfortable working with minimal supervision.

Why join us?

At Cushman & Wakefield, you’ll be part of a global organisation committed to excellence, innovation, and professional growth. You’ll have the opportunity to develop your skills, work with industry-leading professionals, and contribute to delivering exceptional workplace experiences for our clients.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic.

Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace.

If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

INCO: “Cushman & Wakefield”

About Cushman & Wakefield

Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services.

To learn more, visit www.careers.cushmanwakefield.com.