Guest Experience & Facilities Coordinator

Cushman & Wakefield; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Cushman & Wakefield is seeking a Workplace Experience Assistant to welcome visitors and manage access, delivering a polished customer experience on site. Responsibilities include greeting guests, issuing passes, coordinating meeting room bookings, and assisting staff with access needs, while maintaining professional standards.

The role requires operating the switchboard, supporting daily operations, and upholding health, safety, and security procedures in a fast-paced environment.

Qualifications

• Meet and greet guests and provide a welcoming, professional service.
• Issue access passes and manage building access.
• Provide a seamless customer experience across the site.
• Adhere to Cushman & Wakefield health, safety and security procedures.
• Log building faults with Helpdesk and support daily operations.

Responsibilities

• Meet and greet all visitors to the site.
• Assist staff with temporary building access.
• Coordinate meeting room bookings and catering.
• Operate the switchboard and handle calls professionally.
• Maintain high standards of service and presentation.
• Support daily contract operations and team meetings.

Skills

Guest greeting

Switchboard handling

Customer service

Hospitality mindset

Job description

Cushman & Wakefield is seeking a Workplace Experience Assistant to welcome visitors and manage access, delivering a polished customer experience on site. Responsibilities include greeting guests, issuing passes, coordinating meeting room bookings, and assisting staff with access needs, while maintaining professional standards.

The role requires operating the switchboard, supporting daily operations, and upholding health, safety, and security procedures in a fast-paced environment.