Workplace Engineer

Capgemini; Bristol; On-site; GBP 28,000 - 38,000; Full time

Job summary

Capgemini is seeking a full-time Workplace Engineer in the End User Experience (EUE) team based in Salisbury. You will provide first- and second-line desktop support, build and troubleshoot PCs, install printers, and support remote access while complying with ITIL and security practices.

You should have Windows 10/11, M365, SharePoint experience and VMware/Citrix familiarity, plus a valid UK driving license. This role emphasizes customer-focused service delivery within a corporate environment.

Qualifications

• Experience with Windows 10/11, Office 2016, M365 and SharePoint.
• Second-line desktop support in a complex IT environment.
• Understanding of thin-client environments and ITIL frameworks.
• Full clean driving licence; eligible for UK clearance.

Responsibilities

• Provide first- and second-line software and hardware support for PCs, laptops, peripherals and printers.
• Build, configure and troubleshoot desktop and laptop systems to corporate specifications.
• Install, configure and maintain network printers and remote access connections.
• Install encryption software and perform challenge/response as required.
• Work with other resolver groups to ensure service delivery meets requirements.
• Operate within ITIL, JSP and IMM security frameworks.

Skills

Desktop support

Windows 10/11

Microsoft 365

SharePoint

Citrix

VMware

LAN/WAN

ITIL awareness

Remote access support

Customer-focused

Tools

VMware Horizon View

vSphere

Remote access tools

Job description

About the job you're considering

Capgemini is looking for a full‑time Workplace Engineer in the End User Experience (EUE) department based in Salisbury.

Your role

• First‑line and second‑line software and hardware support (PCs, laptops, peripherals, printers)
• Build, configure and troubleshoot desktop and laptop systems to corporate specifications
• Install, configure and maintain network printers
• Install and support remote access connections
• Install encryption software and carry out the challenge/response process as required
• Work closely with other internal resolver groups to ensure service delivery meets customer requirements
• Work within business and security frameworks (ITIL, JSP, IMM)

Your skills and experience

• Full clean driving licence
• Desktop support at a second‑line level in a complex IT support environment
• Experience with Windows 10/11, Microsoft Office 2016, M365 and SharePoint
• Understanding of thin‑client environments
• Knowledge of Citrix and VMWare
• Good understanding of LAN/WAN technologies, systems management and monitoring tools
• Customer‑focused experience
• Basic experience of VMWare products and virtualisation technologies (Horizon View, vSphere)
• ITIL awareness

Compulsory Authorisations

Candidates must reside continuously within the United Kingdom for the last five years and be eligible for a Security Check (SC) clearance.

Equal Opportunity

Capgemini is a Disability Confident Employer. Applicants with a disability who meet the minimum essential criteria will be considered.