IT Systems and End User Administrator

IMI Process Automation; Poole; On-site; GBP 32,000 - 46,000; Full time

Job summary

IMI plc is seeking an IT Support specialist to manage in-house IT systems, provide end-user support, and ensure high availability and security of business-critical applications. You will work with internal IT teams and external suppliers to resolve issues and drive continuous improvement of IT services.

The role covers end-user support, server and device management, network monitoring, patching, backups, and documentation, with a focus on Cyber Essentials Plus compliance and a customer-focused

Qualifications

• Experience in providing first-line IT support and service desk duties.
• Strong knowledge of Windows desktop/server OS and Active Directory.
• Experience with virtualisation (VMware) and Microsoft 365 administration.
• Good networking knowledge including switches, routers and wireless access points.
• Ability to install/configure servers, endpoints, and printers and perform routine health checks.
• Familiarity with security practices, patching, backups, and incident handling.

Responsibilities

• Provide first-line technical support to end users and resolve tickets.
• Monitor and maintain network infrastructure; escalate complex issues as needed.
• Assist with installation, configuration, and maintenance of servers and end-user devices.
• Perform basic security tasks and audits of policies; monitor for unauthorised access.
• Maintain records of support activities, assets, and changes to systems.
• Collaborate with senior IT staff and suppliers for issue resolution and improvements.
• Administer IT infrastructure including Active Directory, VMware, and Microsoft 365.

Skills

Windows 11

Windows Server 2019+

Active Directory

VMware vSphere

Microsoft 365

Cisco networking

Networking concepts

Imaging tools

Troubleshooting

Customer service

Documentation

Cyber Essentials Plus

Tools

Imaging tools

Backup solutions

Patch management

MDM solutions

Endpoint protection

Vulnerability management

Job description

IMI plc

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world - creating lasting impact for everyone.

We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport.

Role Overview

This role will support and manage in‑house IT systems including reviewing and administering the service desk, end‑user devices, and network services, ensuring high levels of availability, security, and effective operation of business‑critical applications, whilst being responsible for providing reliable end‑user support.

The job holder will ensure that IT services are delivered in compliance with organisational policies and procedures, industry best practice, and relevant regulatory requirements. The role will work collaboratively with internal IT colleagues and external suppliers to resolve issues, maintain service standards, and support continuous improvement of IT systems and end‑user experience.

Key Responsibilities

• Provide first-line technical support to end users, including troubleshooting hardware and software issues, resolving password and access problems, and ensuring timely ticket resolution.
• Assist in maintaining network infrastructure by monitoring connectivity, performing routine checks on switches, routers, and wireless access points, and escalating complex issues as needed.
• Support the installation, configuration, and maintenance of servers, end‑user devices (desktops, laptops and mobile devices) and printers. Carry out routine system health checks and patch management under supervision.
• Perform basic security tasks such as user account provisioning, monitoring for unauthorised access, supporting antivirus and endpoint protection updates, and assisting with regular audits of security policies.
• Maintain accurate records of support activities, asset inventories, and changes to systems and security settings.
• Work closely with senior IT staff and third‑party suppliers to elevate issues, participate in team meetings, and contribute to continuous improvement initiatives.
• Maintain file and user security, permissions and security/administration tools in line with IMI PLCs policies and ‘Cyber Essential Plus’ best practice.
• Administer the IT infrastructure, including Microsoft Active Directory, VMware Environment and Microsoft 365.
• Administer the back up system, ensuring appropriate business continuity and disaster recovery procedures and protocol.

Critical Competencies for Success

• Excellent demonstrable knowledge of Windows 11, Windows Server (2019+), Microsoft Active Directory Domain Services, VMware vSphere, Microsoft 365, Cisco Network Switches and Wireless.
• Strong understanding of networking and how local IT networks are set up.
• Demonstrable experience deploying laptops/PCs with imaging tools and equipment to a standardised build.
• Demonstrable ability to demonstrate a positive attitude and work calmly under pressure.
• Demonstrable ability to form strong relationships with customers and colleagues and end‑users to ensure that they are delighted with the service.
• Flexibility with the ability to work to deadlines and the determination to see a job through to a satisfactory conclusion.
• Articulate communication skills, both written and verbal.
• Excellent organisational and planning skills, with practical knowledge of planning toolsets.
• Demonstrable desire to succeed, with the ability to work as part of a team or independently.
• High level of attention to detail.

Desirable Competencies for Success

• Knowledge of Vulnerability and Patch Management Systems, Application deployments, Backup Solutions, Storage Area Network solutions, Endpoint Protection Systems and MDM Solutions
• Experience of creating and maintaining IT documentation.
• Knowledge of the Cyber Essentials Plus scheme, ISO27001, or UK MoD requirements.

IMI is an inclusive employer; diversity is very important to us, and we want to receive applications from people from all backgrounds.