Dedicated Control Room Relief Officer.

Mitie Cleaning & Hygiene Services; Greater London; Presencial; GBP 28.000 - 36.000; Jornada completa

Descripción de la vacante

Mitie is seeking a Control Room Controller to oversee daily security operations at the site, supporting the Control Room Supervisor and site management. The role includes access control programming, CCTV review, logging visitors, and maintaining high standards of security across the site.

The role requires SIA and CCTV licensing, Security Control Room experience, and strong communication skills. You will work as part of a dedicated team to ensure incident response and compliant security

Formación

• Valid SIA license and CCTV license.
• Experience in Security Control Room operations.
• Excellent written and verbal communication skills.
• Proven leadership and ability to manage workloads.
• Flexible and adaptable to change; able to set standards.

Responsabilidades

• Oversee daily operations of the Security Control Room.
• Assist with programming of access control cards and authorisation checks.
• Log all visitors and monitor remote door access.
• Review CCTV footage for evidential purposes and maintain records.
• Ensure all operatives comply with SIA requirements and wear uniform.
• Coordinate with other security teams and respond to incidents as needed.

Conocimientos

SIA license

CCTV license

Security Control Room experience

Excellent communication

Leadership

Workload management

Flexibility

Set standards

Descripción del empleo

Job Objectives And Responsibilities

The Control Room Controller is responsible for having daily oversight of the Control Room, ensuring day to day operational delivery in support of the Control Room Supervisor and Site Management.

Better places, thriving communities.

General Security

Duties include, but not limited to:

• Familiar and knowledgeable of the site Job Descriptions of control, Front of House and Tower Officers.
• Assisting with the programming of access control cards and the checking of the appropriate authorisation(s).
• Ensure compliance with data protection/ GDPR requirements.
• Review when requested, CCTV footage and prepare for evidential purposes.
• Ensure all visitors to the Security Control room are logged.
• Ensure that all doors that are remotely unlocked are logged in the DOB accordingly.
• Act as point of contact for the Security Department out of hours and weekends whilst on shift
• Ensure that lost property is recorded and dealt with as necessary.
• Build relationships with surrounding security and police teams for the benefit of the site
• Report all potentially suspicious packages, vehicles and characters and elevate as necessary
• Carry a radio at all times whilst on duty.

Team

• Ensure accurate and timely completion of all necessary shift paperwork for submission as necessary.
• Set professional standards of conduct and challenge any inappropriate behaviour.
• Ensure all team members are wearing the correct uniform and well presented.
• Ensure all patrols are completed and recorded.
• Proactively monitor the Lloyd's building and surround, reporting any unusual activity.
• Ensure all operatives are in compliance with SIA requirements and have license on their person.

Systems & Equipment

• Utilise available technology to ensure that the building remains secure.
• To report any faults of equipment encountered whilst on shift
• Telephones are to be answered in a professional, polite and timely manner
• Monitor and update the Key Traka system.
• Monitor the St Helens WhatsApp Group, local radio system and elevate as required to the management.

Audits & Checks

• Ensure weekly camera audits are completed on all cameras, summarise and action any findings.
• Ensure weekday audit's of the lift phones are completed as required.
• Undertake an audit of the red fire phones.
• Test the Fire BGU's & PA System as per instructions.
• Undertake an audit of the first aid boxes.
• Undertake an audit of the clear desk policy.
• Carry out Fire Extinguisher Audits and document.
• Carry out Box Inventory Audits as required and document.
• Complete audit's of the external doors and intercoms and document.

Main duties

• Ensure you use the Critical Incident Management model to deal with all critical incidents.
• Respond to incidents and situations according to site SOPs and best practice.
• Ensure CCTV surveillance and hostile reconnaissance mitigation patrols are carried out and recorded.
• Actively monitor fire systems, carry out systems testing, isolations and fault reporting as required.
• Be able to operate, communicate clearly and consisely over the site PA system when required.
• Oversee access and egress of personnel, respond and report breaches of security.
• Work as 'one team' with all staff and service partner colleagues.
• Ensure all locations are open / closed as per requirements.
• Manage all security officers on a day to day basis, including operational and welfare issues. Escalating as necessary.
• Support the delivery of staff rostering to ensure smooth running of service delivery.
• Contribute to ways of improving service delivery to our clients and customers by not accepting the 'norm'.
• Provide the primary first aid response for any injury or illness on site.
• Carry out any "Reasonable Request" made by Managers or Lloyd's Management.

Person Specification

• A valid SIA and CCTV License
• Security Control Room experience
• Excellent written and verbal communication skills.
• Leadership skills
• Organise and manage workloads
• Flexibility and adaptability to change(s)
• Set standards
• Enforce Mitie Diversity & Inclusion strategy

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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