Workplace Assistant

Ampa Group; Nottingham; On-site; GBP 24,000 - 28,000; Full time

Job summary

Ampa Group is seeking a frontline client and visitor experience assistant to warmly welcome clients, manage visitor procedures, and prepare meeting spaces. You will support workplace operations, handle mail and documentation, and assist events and onboarding.

A professional, proactive individual with strong communication skills will thrive in this role. Experience in a similar environment and proficiency with Microsoft Office are essential, as is the ability to manage multiple tasks with a

Qualifications

• Experience in a similar workplace or client-facing role.
• Proficient with Microsoft Office and digital workplace tools.
• Strong organisation and communication skills.
• Professional and well-presented, representing Ampa Group.

Responsibilities

• Warmly welcome clients and colleagues, creating a first impression.
• Follow visitor management processes and liaise with reception.
• Set up meeting rooms with layouts, technology, and refreshments.
• Maintain tidy, stocked, and presentable client spaces.
• Support office logistics, equipment setups, and stock management.
• Handle mail, couriers, printing, scanning, and documents.
• Assist with events, inductions, and new starter onboarding.
• Coordinate with IT and other teams to ensure smooth meetings.

Skills

Client-facing experience

Office administration

Communication

Organisation

Tools

Microsoft Office

Digital workplace tools

Job description

You'll create a seamless, welcoming experience for everyone who enters our offices. From hosting guests and supporting meetings to keeping client spaces organised and professional, you'll ensure our workplace is polished, efficient, and ready for business.

Client & Visitor Experience

• Warmly welcome clients and colleagues, creating an exceptional first impression
• Follow visitor management processes and liaise with building reception as required
• Set up meeting rooms with layouts, technology, and refreshments
• Ensure client and collaborative spaces are tidy, fully stocked, and presentable

Workplace Operations

• Support office logistics, equipment setups, minor moves, and stock management
• Maintain high standards of housekeeping, recycling, and environmental practices
• Report maintenance, H&S, or facilities issues promptly

Team & Business Support

• Manage meeting room and car park bookings
• Handle mail, couriers, printing, scanning, and document finishing
• Assist with events, inductions, and new starter onboarding
• Liaise with IT and other teams to ensure smooth-running meetings
• Travel to other offices to provide support as required
  Experience in a similar workplace or client-facing role (ideally in professional services)
• Confident using Microsoft Office and digital workplace tools
• Strong organisation skills and a proactive, solutions-focused mindset
• Ability to manage multiple tasks efficiently and professionally
• Excellent communication skills and relationship-building ability

Who You Are

• Professional and well-presented, representing the Ampa brand
• Passionate about delivering excellent client experiences
• Quick to learn, adaptable, and keen to improve processes
• Reliable, punctual, and able to take initiative
• A positive team player who takes pride in making a difference
  AGS is the engine behind our firm - a collaborative group of specialists across Finance, Operations, HR, Marketing, IT, Risk, and Executive Leadership. Together, we support our legal teams and deliver exceptional client experiences., Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.