Workplace AI Architect & Transformation Lead

ACCENTURE; Manchester; On-site; GBP 75,000 - 110,000; Full time

Job summary

Accenture is seeking a Workplace AI enablement Specialist or Associate Manager to lead the development and delivery of our workplace AI strategy across Microsoft 365 Copilot, Google Workspace AI, and ServiceNow AI. You will identify AI-driven productivity opportunities, design use cases, and drive adoption with governance and data protection in mind.

The role involves shaping AI vision, leading workshops, supporting RFI/RFPs, and partnering with vendors to integrate AI into collaboration tools

Qualifications

• Experience with Digital Employee Experience platforms (DEX) like Nexthink, Lakeside, ControlUp.
• Strong understanding of ITSM and device experience tooling (Intune, Workspace ONE, JAMF).
• Hands-on deployment of AI/ML concepts including LLMs, chatbots, analytics and automation.
• Associate or professional certifications in Microsoft 365, Azure AI, Google Cloud or ServiceNow.
• Experience delivering AI-focused change management with MS Copilot, Google Duet, Clause Copilot.
• Strong analytical mindset to spot patterns and automation opportunities.
• Excellent communication and stakeholder management skills.
• Familiarity with cloud journeys, productivity tools and Generative AI.
• Wider skills in AWS, Google, ServiceNow, BMC and SRE desirable.

Responsibilities

• Develop and deliver the organisation's workplace AI strategy aligned with business goals.
• Lead AI enablement programmes across Microsoft 365 Copilot, Google Workspace AI, ServiceNow AI.
• Assess current environments to identify AI driven productivity and automation opportunities.
• Design and implement AI use cases including intelligent assistants and workflow automation.
• Drive adoption, change management, training, and communications.
• Establish governance for responsible AI, data protection, and compliance.
• Partner with vendors and internal teams to integrate AI into collaboration and productivity ecosystems.
• Build ROI models and benefit tracking for AI initiatives.
• Lead workshops and executive briefings to shape AI vision and roadmap.
• Support RFI/RFP responses with AI solutioning and value articulation.
• Monitor AI trends and evolve the workplace AI strategy.

Skills

DEX platforms

Intune / Workspace ONE

AI/ML concepts

Microsoft 365 / Azure AI

Google Cloud / ServiceNow

ai change management

ITSM platforms

Stakeholder management

Communication skills

Vendor coordination

Education

Certifications in Microsoft 365/Azure AI/Google Cloud/ServiceNow

Tools

ServiceNow

Jira Service Management

BMC Remedy

Job description

Accenture is seeking a Workplace AI enablement Specialist or Associate Manager to lead the development and delivery of our workplace AI strategy across Microsoft 365 Copilot, Google Workspace AI, and ServiceNow AI. You will identify AI-driven productivity opportunities, design use cases, and drive adoption with governance and data protection in mind.

The role involves shaping AI vision, leading workshops, supporting RFI/RFPs, and partnering with vendors to integrate AI into collaboration tools