AI Infrastructure Architecture Specialist / Associate Manager

Accenture UK & Ireland; Manchester; On-site; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Career progression

Job summary

Accenture London is hiring a Workplace AI enablement Specialist or Associate Manager to lead the workplace AI strategy and enablement programs across Microsoft 365 Copilot, Google Workspace AI, and ServiceNow AI. You will assess environments, design AI use cases, and drive adoption with governance for responsible AI usage.

The role requires strong experience in AI concepts, change management, and stakeholder communication, with certifications in Microsoft 365, Azure AI, Google Cloud, or

Qualifications

• Experience delivering AI-focused change management and adoption programmes.
• Strong ability to communicate technical concepts to business stakeholders.
• Proven track record in AI enablement and workplace productivity projects.
• Certifications in Microsoft 365, Azure AI, Google Cloud, or ServiceNow.

Responsibilities

• Develop and deliver the organisation’s workplace AI strategy aligned with goals.
• Lead AI enablement programmes across Microsoft 365 Copilot and other platforms.
• Assess environments for AI-driven productivity, automation, and experience gains.
• Design AI use cases: intelligent assistants, automation, knowledge retrieval.
• Drive adoption, training, and change management with stakeholders.
• Establish governance for safe AI usage and data protection compliance.
• Partner with vendors and internal teams to embed AI in collaboration ecosystems.
• Build ROI models and benefit tracking for AI initiatives.
• Lead workshops and executive briefings to shape AI roadmap.

Skills

DEX platforms

Intune

Workspace ONE

JAMF

AI/ML concepts

LLMs

Microsoft 365

Azure AI

Google Cloud

ServiceNow

Change management

Stakeholder management

Communication skills

AI strategy

Education

Microsoft 365 Certification

Azure AI Certification

Google Cloud Certification

ServiceNow Certification

Tools

ITSM: ServiceNow

Jira Service Management

BMC Remedy

Job description

Location: London

Salary: Competitive salary and package dependent on experience

Career Level: Specialist or Associate Manager (based on experience)

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next‑generation technology to each business challenge.

Location: London

Salary: Competitive salary and package dependent on experience

Career Level: Specialist or Associate Manager (based on experience)

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next‑generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

Accenture’s End User Experience group consists of leading professionals who combine business and industry knowledge with technology expertise, to deliver solutions for implementing and supporting an engaged and connected workplace. Our services revolve around AI, Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service‑oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through this journey, working with a broad range of business stakeholders to minimise disruptions and to ensure a successfully outcome.

In our team you will learn

• How to provide solutions to real world problems across a variety of industries.
• How to help transform leading organisations and communities around the world.
• How best to develop your skills and hone your talents within an innovative technology environment

As a Workplace AI enablement Specialist or Associate Manager, you will

• Develop and deliver the organisation’s workplace AI strategy, ensuring alignment with business goals and technology roadmaps.
• Lead AI enablement programmes across Microsoft 365 Copilot, Google Workspace AI, ServiceNow AI, and other vendor platforms.
• Assess current workplace environments and identify opportunities for AI driven productivity, automation, and experience improvement.
• Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights.
• Drive adoption and change management, including training, communications, and user readiness activities.
• Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools.
• Partner with vendors and internal teams to integrate AI capabilities into collaboration, endpoint, and productivity ecosystems.
• Build value cases, ROI models, and benefit tracking frameworks for AI initiatives.
• Lead workshops, discovery sessions, and executive briefings to shape AI vision and roadmap.
• Support RFI/RFP responses, including AI solutioning, technical positioning, and value articulation.
• Monitor emerging AI trends and continuously evolve the workplace AI strategy.

We are looking for experience in the following skills

• Experience with Digital Employee Experience (DEX) platforms such as Nexthink, Lakeside, or ControlUp.
• Established experience and understanding of (Intune, Workspace ONE, JAMF) and how AI enhances device experience.
• Strong knowledge and firsthand experience of deploying / implementing of AI/ML concepts, including LLMs, chatbots, predictive analytics, and automation frameworks.
• Associate and professional level certifications in Microsoft 365, Azure AI, Google Cloud, or ServiceNow.
• Experience delivering AI focused change management and adoption programmes with MS Copilot, Google Duet, Clause Copilot
• Strong analytical mindset with the ability to identify patterns, inefficiencies, and automation opportunities.
• Exceptional communication and presentation skills covering both technical and business concepts
• Strong stakeholder management and communication skills
• Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy.
• Familiarity with current digital workplace trends, e. g. cloud journeys, productivity solutions and tools, employee experience and Generative AI.
• Wider complimentary skills such as AWS, Google, Azure, ServiceNow, BMC certification and SRE are desirable but not compulsory