AGRICULTURAL SERVICE SUPERVISOR / MANAGER

T H WHITE Group; Shrewsbury; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Fully expensed company vehicle

Formal technical training

Annual pay reviews

23.5 days holiday (rising to 26.5 with

Bank Holidays

Competitive pension scheme (up to 8.5%

Life Assurance cover

Employee Share Plan

Staff discounts

Career progression routes

Job summary

T H WHITE Agriculture is expanding with a brand-new regional depot near Dorrington, south of Shrewsbury. We are recruiting a Supervisor/Senior Service Technician to lead a new team of Technicians, set standards and deliver trusted advice and aftersales care.

This hands-on leadership role combines field servicing and depot management, including supervising daily jobs, admin and invoicing, and ensuring safety and efficiency.

Qualifications

• Proven technical expertise working on Tractors or Combine Harvesters within an Agri-focused business.
• A recognised apprenticeship, C&G or NVQ in Land based engineering or a transferable qualification.
• Strong diagnostic ability across engines, hydraulic and electronic systems.
• A precise, methodical approach and pride in workmanship.
• Excellent communication skills.
• A customer-first attitude.

Responsibilities

• Lead and delegate daily jobs/workflow to a small team of Technicians.
• Supervise work in progress and depot administration.
• Maintain accurate recording of jobs and invoicing.
• Communicate with customers and provide updates on jobs.
• Mentor team on best practices and expectations.
• Hands-on servicing, maintenance and repair of tractors, combines, forage harvesters, balers, and telehandlers.
• Conduct advanced fault diagnostics across mechanical, electrical and hydraulic systems.
• Ensure safety and workshop efficiency.

Skills

Leadership

Team management

Customer communication

Hands-on engineering

Diagnostic ability

Education

Apprenticeship or equivalent in Land-based engineering

C&G or NVQ in Land-based engineering

Job description

Looking for a leadership role, or a first step into management with an expanding and professional Agricultural Dealership? T H White Agriculture have expanded our New Holland dealership. We've launched a new regional depot (near Dorrington, just south of Shrewsbury).

To support this new chapter, we’re wanting to recruit a Supervisor/ Senior Service Technician to lead our brand-new team of Technicians.

This is an important position. You’ll be setting the standards and upholding our reputation – ensuring our customers have the trusted advice, expert service and dependable aftersales care that has defined our name for generations.

If you’re looking for more responsibility, the variety that a Supervisor role brings and a step into management then we’d like to speak with you. You will be the kind of Service Technician who enjoys being ‘hands on’, but also like helping your fellow engineers, liaising with customers and driving the depot’s operational performance each day.

You’ll benefit from our backing, ongoing training and guidance, ensuring that your first step into leadership is nothing but a success.

Hours

39 hours a week, Mon- Thurs 08:00-17:00 Fri - 08:00-16:00.

Additional overtime (paid at time and a half) is available earlier and later should you wish to earn more.

Key Duties Will Include

This is a new start-up workshop so we’re looking for a Lead Technician who would enjoy the variety and autonomy that this role brings. Responsibilities include:

• Management and delegation of daily jobs/workflow to the small team of Technicians.
• Supervising work in progress.
• Managing depot administration and paperwork, ensuring the accurate recording of jobs and invoicing of work.
• Customer communication and keeping customers updated with jobs.
• Proactive and positive people management skills with an ability to mentor the team on best practices & expectations.
• Hands-on workshop and field-based work servicing, maintaining, and repairing tractors, combines, forage harvesters, balers, and telehandlers.
• Conducting advanced fault diagnostics across mechanical, electrical, and hydraulic systems.
• Ensuring high standards of safety and workshop efficiency.

The Ideal Applicant

• Proven technical expertise working on Tractors or Combine Harvesters within a similar Agri focused business.
• A recognised apprenticeship, C&G or NVQ in Land based engineering or a transferable qualification.
• Strong diagnostic ability across engines, hydraulic and electronic systems.
• A precise, methodical approach and pride in workmanship.
• Excellent communication skills.
• A customer-first attitude

Benefits

We’ve been operating in this field for nearly 200 years so hopefully you will have already heard of us and our reputation. We’re a professional company that hasn’t forgotten its family roots. We invest heavily in our people, our facilities and their future.

We Offer a Great Range Of Benefits To Our Technicians That Reward You Now And As Your Career With Us Progresses:

• A competitive salary, negotiable based on your expertise.
• Fully expensed company vehicle.
• Formal technical training, (should you not have New Holland exp) and additional management development plans.
• Annual pay reviews.
• 23.5 days holiday, rising to 26.5 days with service, plus Bank Holidays
• Competitive company pension scheme offering employer contributions of up to 8.5%, with a combined total of 12.5% when you contribute! (subject to qualifying period).
• Additional option of joining the ‘salary sacrifice’ smart pension scheme.
• Life Assurance cover, up to 5 times salary with service.
• Employee Share Plan that provides our employees with a real stake in the business.
• Staff discounts on a huge variety of products at our stores.
• Structured long-term development routes into Master Technician, Technical Specialist, or Service & Senior Management roles.

T H WHITE are proud to be an equal opportunities employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace.