Workforce Support Assistant

Persona Care & Support Limited; Bury St Edmunds; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Employee benefits

Career development

Lifestyle support services

Job summary

Persona Care & Support Limited in Bury St Edmunds invites applications for a Workforce Support Assistant to help deliver the day-to-day operations of the Bury Care Academy, delivering excellent customer service to internal and external stakeholders and supporting recruitment and events.

You will handle applicant enquiries, maintain the ATS, ensure regulatory checks are met, and build relationships with care providers and teams. Training and probation lead to a salary of £26,427 rising to £26,847.

Qualifications

• Level 2 in Business Administration or Customer Service (or equivalent) is required.
• Previous admin experience, ideally in recruitment or adult social care.
• Excellent customer service and communication skills; strong IT abilities; able to multitask.

Responsibilities

• Recruitment support from advert to hire, including screening and shortlisting.
• Ensure applicant checks meet regulatory standards (compliance).
• Assist in planning and facilitating events, representing the academy with enthusiasm.
• Use Microsoft Office and ATS to support team operations.
• Build and maintain relationships with care providers, applicants and internal teams.

Skills

Customer service

Communication

IT skills

Multitasking

Analytical

Teamwork

Initiative

Education

Level 2 in Business Administration or Customer Service

Tools

Outlook

Word

Excel

PowerPoint

Job description

£26,427 rising to £26,847after successful completion of training and probation period

Are you organised, enthusiastic, and passionate about making a difference in adult social care? Join us at Bury Care Academy as a workforce support assistant, where your skills will help shape the future of care in our community.

Bury Care Academy is a newly developing team, with a remit to support the adult social care providers in Bury with their workforce development needs, including managing a centralised recruitment service, raising awareness of social care as a career amongst the wider Bury community, working with schools and colleges, facilitating and attending jobs fairs, careers fairs and other events and much more.

About you

• Qualifications: Level 2 in Business Administration or Customer Service (or equivalent).
• Experience: previous admin experience, ideally in recruitment or adult social care.
• Skills:
  • excellent customer service and communication
  • strong IT skills (Outlook, Word, Excel, PowerPoint)
  • ability to manage multiple tasks and work independently
  • analytical and detail-oriented
  • team player with initiative

No one will meet every single desired qualification. If your experience looks a little different from what we're saying and you think you can bring value to the role, we'd love to learn more about you!

About the role

As our workforce support assistant, you’ll play a key role in supporting the day-to-day operations of the Bury Care Academy. You’ll ensure excellent customer service to internal and external stakeholders, manage applicant enquiries, maintain applicant tracking systems, and support recruitment and events. This is a dynamic role where no two days are the same! You'll be involved in:

• Recruitment support: manage the recruitment process from advert to hire, including screening and shortlisting candidates.
• Compliance: ensure all applicant checks meet regulatory standards.
• Event co-ordination: assist in planning and facilitating events, representing the academy with enthusiasm.
• System management: Use digital tools including Microsoft Office and our applicant tracking system (ATS) to support team operations.
• Relationship building: foster strong connections with care providers, applicants, and internal teams.

In return for your contribution we will support you throughout your career -

We provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

For more details on learning & development. Find out about our values and our purpose.

Persona is committed to being an inclusive employer and recognises the value of having a diverse workforce that reflects the communities we serve.

We welcome applications from all people, irrespective of their personal characteristics or circumstances, and appointments are made objectively based upon talents, abilities and experience.

Where possible, we will support employees to work flexibly or with adjustments, so that they can perform to their best ability. We are committed to providing a working environment where all employees are treated with dignity and respect, and where individual skills and life experiences are valued.

Please note

Satisfactory disclosure at the appropriate level under the Disclosure and Barring Service is required prior to appointment.

If this sounds like the role for you:

Amember of the team will give you a call back to discuss your interest in the role, any questions you may have and to secure your place at interview, which is taking place on 13th November2026.

Closing date for enquiries is 30th October 2026.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note we are not currently in a position to offer sponsorship to workers.