Workforce Planning Executive

02 Reed Specialist Recruitment Ltd; Northampton; On-site; GBP 23,400 - 28,600; Full time

Benefits offered by this job

Development opportunities

Discount hub

Sabbaticals

Refer-a-friend

Job summary

Reed Talent Solutions are hiring in Northampton! We’re recruiting Workforce Planning Executives to join our Angard Staffing department and support our Service Delivery Team. The role is full-time (37.5 hours per week) on a rota, with early, late and weekend shifts. Fixed-term until December 2026.

You will engage with clients and candidates, manage staffing orders, take calls, and orchestrate workforce deployment across Royal Mail sites, coordinating with site managers and candidates.

Qualifications

• Demonstrable experience in a customer service environment.
• Strong communication skills, both over the phone and in writing.
• Ability to work effectively as part of a team.
• Strong computer literacy, particularly with MS Office.

Responsibilities

• Manage bespoke booking system JoinedUp.
• Handle incoming calls and emails from candidates and managers.
• Support managers in utilising systems effectively.
• Manage shift patterns and rotas as per site requirements.
• Maintain positive relationships with key stakeholders across the client group.

Skills

Customer service

Communication

Teamwork

MS Office

JoinedUp

Tools

JoinedUp

MS Office

Job description

Reed is the most recognised recruitment brand in the UK, with a rich history and reputation for improving lives through work, for over 60 years. Delivering recruitment solutions with many household brands throughout the UK and globally, we find new jobs and careers for people from many different backgrounds across multiple business sectors. We look for people who enjoy an inclusive and collaborative environment, who strive for performance and celebrate team success, in a rewarding career.

Pay Range Salary: £26,000

Job Description

Reed Talent Solutions are hiring in Northampton! We're looking to recruit Workforce Planning Executives to join our Angard Staffing department and support our Service Delivery Team!

In this role, you'll engage with clients and candidates, managing staffing orders, taking calls, and orchestrating seamless workforce deployment. This is a full-time role (37.5 hours per week) working 5 out of 7 days on a rota basis, including early, late, and weekend shifts. This is a fixed term contract until December 2026.

What's a Workforce Planning Executive?

A Workforce Planning Executive is a vital role in our service delivery to a key client, the Royal Mail. You’ll be managing the deployment and engagement of Angard workers at Royal Mail sites across the country, working directly with clients, site managers, and candidates.

You’ll be:

• Managing our bespoke booking system, JoinedUp
• Handling incoming calls and emails from candidates and managers
• Supporting managers with utilising systems effectively
• Managing shift patterns and rotas as per site requirements
• Maintaining positive working relationships with key stakeholders across the client group

What are we looking for?

We’re looking for engaging, customer service professionals who are confident and committed to delivering an outstanding service to our client on a daily basis. It's also essential that you:

• Have demonstrable experience in a customer service environment
• Are a strong communicator both over the phone and in writing
• Can work effectively as part of a team
• Have strong computer literacy skills – particularly with MS Office

What can Reed offer you?

Reed truly is a great place to work (just check our Glassdoor reviews...), we are employee focused and offer a comprehensive benefits package including:

• Outstanding opportunities for development and progression
• Reed discount hub - giving you access to thousands of exclusive discount and cash back opportunities
• Long-service sabbaticals
• Refer-a-friend scheme
• Cycle to work scheme
• Electric Vehicle scheme
• Free onsite parking
• Free hot drinks in the office
• An onsite cafe offering more drinks and hot food daily
• And much, much more!

Feel what it’s like to truly belong…

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role.

Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion, or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.

We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.

We’re never afraid to ask, “What’s next?” Inspiration comes from knowing the work you do really matters and, as trailblazers in our field, the value of what we do every day is obvious. We are a family business with a rich history and a purpose of improving lives through work, for people and organisations worldwide. Our inclusive and collaborative approach, combined with an unwavering belief in our long-standing core values, means that we genuinely trust and work hard for each other.

We have built a dynamic culture where individual achievement is celebrated and succeeding as a team is revered. A supportive environment, where careers are developed and futures are forged. Feel what it’s like to truly belong.

Our story

In the early 1960s, Reed pioneered specialist recruitment in the UK. Seven decades on, we have become the world’s largest family-run recruitment business, with offices spanning across the UK, Europe, USA, the Middle East and East Asia. With access to the UK’s largest candidate database and expertise across 20 specialist sectors, we are committed to ensuring that people are at the heart of everything we do to ensure we fulfil our purpose: improving lives through work.