Workforce Operations Manager — Onboarding & Resourcing

Adelphi Group; Greater London; On-site; GBP 40,000 - 52,000; Full time

Job summary

Omnicom Media in London is seeking an active Workforce & Operations professional to support onboarding, management and offboarding of permanent staff, freelancers and contractors. You will partner with Finance, HR and IT to enable streamlined processes and data-driven decisions.

The role requires strong organisational skills, the ability to juggle multiple priorities, and a proactive improvements mindset to drive efficiency and a positive experience for colleagues and freelance talent.

Qualifications

• Experience in resource management, business operations or workforce coordination.
• Excellent organisational skills and high attention to detail.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Experience with onboarding, contract administration, invoicing or operational processes.
• Confidence with systems and data; familiarity with Workday, YunoJuno, SailPoint or similar platforms is advantageous.
• Strong communication and relationship-building skills.
• Proactive, solutions-focused mindset with a continuous improvement approach.

Responsibilities

• Manage end-to-end onboarding for freelancers and fixed-term contractors, ensuring a first-class joiner experience from offer through day one.
• Coordinate contract administration, approvals, invoicing, extensions, amendments and offboarding activity.
• Maintain accurate workforce, joiner, mover and leaver trackers, providing visibility and reporting for stakeholders.
• Partner with Finance, HR, IT and Operations to support hiring activity and workforce planning.
• Support resource management across the agency to meet client and business needs.
• Work with the Director, Workforce & Operations to support resourcing for Events & Live Experiences.
• Enhance resourcing dashboards and reporting to identify trends and process improvements.
• Support employee engagement initiatives, including agency surveys and insight reporting.

Skills

Resource management

Operations coordination

Organisational skills

Stakeholder management

Onboarding experience

Continuous improvement mindset

Collaborative teamwork

Tools

Workday

YunoJuno

SailPoint

Job description

Omnicom Media in London is seeking an active Workforce & Operations professional to support onboarding, management and offboarding of permanent staff, freelancers and contractors. You will partner with Finance, HR and IT to enable streamlined processes and data-driven decisions.

The role requires strong organisational skills, the ability to juggle multiple priorities, and a proactive improvements mindset to drive efficiency and a positive experience for colleagues and freelance talent.