Operations Workforce Manager

Adelphi Group; Greater London; On-site; GBP 40,000 - 52,000; Full time

Job summary

Omnicom Media in London is seeking an active Workforce & Operations professional to support onboarding, management and offboarding of permanent staff, freelancers and contractors. You will partner with Finance, HR and IT to enable streamlined processes and data-driven decisions.

The role requires strong organisational skills, the ability to juggle multiple priorities, and a proactive improvements mindset to drive efficiency and a positive experience for colleagues and freelance talent.

Qualifications

• Experience in resource management, business operations or workforce coordination.
• Excellent organisational skills and high attention to detail.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Experience with onboarding, contract administration, invoicing or operational processes.
• Confidence with systems and data; familiarity with Workday, YunoJuno, SailPoint or similar platforms is advantageous.
• Strong communication and relationship-building skills.
• Proactive, solutions-focused mindset with a continuous improvement approach.

Responsibilities

• Manage end-to-end onboarding for freelancers and fixed-term contractors, ensuring a first-class joiner experience from offer through day one.
• Coordinate contract administration, approvals, invoicing, extensions, amendments and offboarding activity.
• Maintain accurate workforce, joiner, mover and leaver trackers, providing visibility and reporting for stakeholders.
• Partner with Finance, HR, IT and Operations to support hiring activity and workforce planning.
• Support resource management across the agency to meet client and business needs.
• Work with the Director, Workforce & Operations to support resourcing for Events & Live Experiences.
• Enhance resourcing dashboards and reporting to identify trends and process improvements.
• Support employee engagement initiatives, including agency surveys and insight reporting.

Skills

Resource management

Operations coordination

Organisational skills

Stakeholder management

Onboarding experience

Continuous improvement mindset

Collaborative teamwork

Tools

Workday

YunoJuno

SailPoint

Job description

Agency:

Omnicom Media

Job Function:

Media

Job Subfunction:

Media Operations

Job Description:

Sitting at the heart of the business, you’ll support the onboarding, management and offboarding of permanent employees, fixed-term contractors and freelancers, while partnering with key stakeholders across Finance, Operations, HR and Leadership. This is a fantastic opportunity for someone who loves bringing order to complexity, thrives in a fast-paced environment and enjoys solving problems before they arise.

What You’ll Be Doing:

• Managing the end-to-end onboarding process for freelancers and fixed-term contractors, ensuring a first-class joiner experience from offer through to day one.
• Coordinating contract administration, approvals, invoicing, extensions, amendments and offboarding activity.
• Maintaining accurate workforce, joiner, mover and leaver trackers, providing visibility and reporting for stakeholders.
• Partnering with Finance, HR, IT and Operations teams to support hiring activity and workforce planning.
• Supporting resource management across the agency, helping to identify solutions that meet client and business needs.
• Working closely with the Director, Workforce & Operations to support resourcing for our Events & Live Experiences team.
• Enhancing resourcing dashboards and reporting, using data to identify trends, opportunities and process improvements.
• Supporting employee engagement initiatives, including agency surveys and insight reporting.

What We’re Looking For:

• Experience in resource management, business operations, workforce coordination or a similar role.
• Exceptional organisational skills with strong attention to detail.
• Ability to manage multiple priorities and stakeholders in a busy, fast-moving environment.
• Experience with onboarding, contract administration, invoicing or operational processes.
• Confidence working with systems and data; experience with Workday, YunoJuno, SailPoint or similar platforms is advantageous.
• Strong communication and relationship-building skills.
• A proactive, solutions-focused mindset with a continuous improvement approach.
• A collaborative team player who enjoys creating positive experiences for colleagues and freelance talent.

About the Agency:

Culturally Connected, Seriously Effective.

A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports. These connections make our clients more memorable - the key to unlocking effectiveness.

Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement.

Our work has won numerous awards, and the industry frequently recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes.

We have a fantastic team of 120 in our London HQ and 300 more across offices worldwide, working with incredible clients, including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent-A-Car, McDonald’s, and Just Eat Takeaway.com.

Follow us@fuse_agency Visit usonline. Find us onLinkedIn

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/