Operations Workforce Manager

Omnicom Media; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Omnicom Media in London is seeking an HR Operations Coordinator to oversee onboarding, management and offboarding of permanent employees, fixed-term contractors and freelancers, collaborating with Finance, HR and Leadership.

This role requires strong organisational skills, experience with onboarding, contract administration and workforce reporting; you'll maintain trackers and support resource planning, contributing to efficiency and a first-class joiner experience.

Qualifications

• Experience in resource management or operations coordination.
• Excellent organisational skills with attention to detail.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Experience with onboarding, contract administration, invoicing or operational processes.

Responsibilities

• Manage end-to-end onboarding for freelancers and fixed-term contractors from offer to day one.
• Coordinate contract administration, approvals, invoicing, extensions and offboarding.
• Maintain accurate workforce trackers and provide visibility through reporting.
• Partner with Finance, HR and IT to support hiring activity and workforce planning.
• Support resource management to meet client and business needs.
• Support resourcing for Events & Live Experiences team with the Director, Workforce & Operations.
• Enhance resourcing dashboards and reporting to identify trends and improvements.
• Support employee engagement initiatives and insights reporting.

Skills

Resource management

Organisational skills

Stakeholder management

Onboarding processes

Contract administration

Data reporting

Tools

Workday

YunoJuno

SailPoint

Job description

Job Description

Sitting at the heart of the business, you’ll support the onboarding, management and offboarding of permanent employees, fixed-term contractors and freelancers, while partnering with key stakeholders across Finance, Operations, HR and Leadership. This is a fantastic opportunity for someone who loves bringing order to complexity, thrives in a fast-paced environment and enjoys solving problems before they arise.

Agency

Omnicom Media

Job Function

Media

Job Subfunction

Media Operations

What You’ll Be Doing

• Managing the end-to-end onboarding process for freelancers and fixed-term contractors, ensuring a first-class joiner experience from offer through to day one.
• Coordinating contract administration, approvals, invoicing, extensions, amendments and offboarding activity.
• Maintaining accurate workforce, joiner, mover and leaver trackers, providing visibility and reporting for stakeholders.
• Partnering with Finance, HR, IT and Operations teams to support hiring activity and workforce planning.
• Supporting resource management across the agency, helping to identify solutions that meet client and business needs.
• Working closely with the Director, Workforce & Operations to support resourcing for our Events & Live Experiences team.
• Enhancing resourcing dashboards and reporting, using data to identify trends, opportunities and process improvements.
• Supporting employee engagement initiatives, including agency surveys and insight reporting.

What We’re Looking For

• Experience in resource management, business operations, workforce coordination or a similar role.
• Exceptional organisational skills with strong attention to detail.
• Ability to manage multiple priorities and stakeholders in a busy, fast-moving environment.
• Experience with onboarding, contract administration, invoicing or operational processes.
• Confidence working with systems and data; experience with Workday, YunoJuno, SailPoint or similar platforms is advantageous.
• Strong communication and relationship-building skills.
• A proactive, solutions-focused mindset with a continuous improvement approach.
• A collaborative team player who enjoys creating positive experiences for colleagues and freelance talent.

About The Agency

Culturally Connected, Seriously Effective.

A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports. These connections make our clients more memorable - the key to unlocking effectiveness.

Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement.

Our work has won numerous awards, and the industry frequently recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes.

We have a fantastic team of 120 in our London HQ and 300 more across offices worldwide, working with incredible clients, including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent-A-Car, McDonald’s, and Just Eat Takeaway.com.

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/