Workforce Management & Productivity Lead

Pets at Home; Cheadle; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Pets at Home is seeking a Workforce Management Lead to shape how we plan, deploy and optimise our workforce across our Retail business. This hybrid role combines data, forecasting and technology to improve colleague experience and store performance.

You will lead forecasting models, scheduling principles and the optimisation of Rotageek and other tools, creating dashboards in Excel and Power BI to translate insights into actionable improvements.

Qualifications

• Experience within Workforce Management, Resource Planning, Labour Optimisation, Operational Excellence or a similar field.
• Strong workforce forecasting, scheduling or resource planning experience within a fast-paced environment.
• Advanced analytical skills with experience using Excel, Power BI or equivalent reporting tools.
• A track record of delivering measurable productivity or efficiency improvements.
• Excellent stakeholder management skills with the ability to influence across multiple teams.

Responsibilities

• Developing workforce planning and forecasting models that support customer demand and trading patterns.
• Identifying opportunities to improve productivity and labour efficiency through data-led insights.
• Establishing workforce planning and scheduling principles that balance customer needs, colleague experience and operational requirements.
• Leading the optimisation of workforce management technology, including Rotageek and future workforce solutions.
• Supporting business cases, change initiatives and operational projects with workforce planning expertise.
• Creating meaningful dashboards and reports using tools such as Excel and Power BI, translating data into actionable recommendations.

Skills

Workforce forecasting

Scheduling

Resource planning

Excel

Power BI

Stakeholder management

Education

Lean Six Sigma

Change management qualifications

Tools

Rotageek

Job description

Pets at Home is seeking a Workforce Management Lead to shape how we plan, deploy and optimise our workforce across our Retail business. This hybrid role combines data, forecasting and technology to improve colleague experience and store performance.

You will lead forecasting models, scheduling principles and the optimisation of Rotageek and other tools, creating dashboards in Excel and Power BI to translate insights into actionable improvements.