Retail Optimisation & Change Leader (Hybrid)

Pets at Home

Cheadle

Hybrid

GBP 90,000 - 120,000

Full time

38 hours ago

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Job summary

Pets at Home is seeking a Retail Optimisation & Change Manager to lead operational excellence, drive productivity, and embed change across our retail estate. You will oversee teams spanning Operational Excellence, Digital Operations and Workforce Management, partnering with Retail, Commercial, Supply Chain, Finance, People, Digital and IT to identify opportunities and deliver impactful improvements.

The role combines strategic planning with hands-on delivery, focusing on simplifying processes

Qualifications

Significant experience in Operational Excellence, Continuous Improvement, Retail Operations, Workforce Management, Change or Digital Operations.
Proven track record delivering productivity and efficiency improvements.
Strong working knowledge of Lean, process improvement and change management.
Experience leading teams and influencing senior stakeholders.
Commercial awareness and data-driven decision making.
Ability to balance strategic thinking with hands-on delivery.

Responsibilities

Leading and developing a team of Operational Excellence, Digital Operations and Workforce Management specialists.
Driving continuous improvement initiatives that deliver measurable productivity and efficiency benefits.
Simplifying colleague and customer processes to remove complexity and improve execution.
Leading workforce planning strategies that align labour investment with customer demand and operational priorities.
Working closely with cross-functional teams to deliver and embed operational change.
Using data, insight and frontline feedback to prioritise opportunities and guide decision-making.
Providing governance, reporting and stakeholder leadership to ensure successful delivery of key initiatives.