Workforce Information Assistant (Apprentice)

The Methodist Church in Britain; Hereford; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Full ESR training

Internal apprenticeship support

Career development

Job summary

Wye Valley NHS Trust is seeking an apprentice to join the Workforce Information Systems Team for a 24-month fixed-term contract. The role focuses on keeping the Electronic Staff Record accurate, producing regular workforce reports, and supporting managers with system access and queries.

The apprenticeship offers on-the-job training, ESR training, and internal support to develop data handling and reporting skills.

Qualifications

• Five GCSEs at grade C or above, including English and Mathematics, or equivalent.
• Strong verbal and written communication skills are required.
• Competent IT skills, including Microsoft Office, are essential.

Responsibilities

• Maintain the ESR system and update the self-service hierarchy so managers can view staff data.
• Produce weekly, monthly and quarterly workforce reports.
• Extract information from ESR and related systems and provide analysis in spreadsheets/graphs.
• Support ESR system administration and password support.
• Provide telephone support to ESR self-service users and assist with recording sickness and annual leave.

Skills

Verbal communication

Written communication

IT skills

Data handling

Education

Five GCSEs including English & Maths

Tools

Microsoft Office

Job description

This apprenticeship sits in the Workforce Information Systems Team at Wye Valley NHS Trust, on a full-time 24-month fixed-term contract. The work centres on keeping the Electronic Staff Record accurate, producing monthly and quarterly workforce reports, and supporting managers and staff with system access and queries. It is based in a busy office with occasional on-site meetings and includes telephone support for ESR self-service users. ESR training is provided, though previous applicants are not eligible and the apprenticeship provider is still to be confirmed.

What the job involves

• Maintain the ESR system, including updating the self-service hierarchy so managers can see their staff's data
• Monitor and improve data quality using data quality and cleansing reports
• Produce weekly, monthly and quarterly reports on starters, leavers, sickness absence, turnover and master staff lists
• Extract information from the ESR and associated systems
• Provide statistical information and present analysis in spreadsheet and graphical formats
• Support system administration for ESR and associated systems, including password support
• Give telephone support to ESR self-service users on recording sickness and annual leave
• Apply Trust policy and Agenda for Change terms and conditions when advising users
• Ensure compliance with data protection legislation at all times
• Help coordinate internal training
• Assist the team and provide cover when needed

What’s required

Qualifications

• Five GCSEs at grade C or above, including English and Mathematics, or equivalent

Skills & knowledge

• Effective verbal and written communication skills
• Competent IT skills, including Microsoft Office
• Good questioning and information gathering skills

Other

• Team player
• Good interpersonal skills
• Ability to work under pressure
• Good attention to detail

Nice to have

• NVQ or diploma at Level 2 in administration, or equivalent
• ICDL, ECDL or a Level 2 IT qualification, or equivalent IT experience
• Interest in working with data and Microsoft Excel

What’s offered

• Full training on the ESR system
• Internal support throughout the apprenticeship
• Apprenticeship qualification through a provider to be confirmed
• Support to develop your career