ESR Administrator

Dorset HealthCare University NHS Foundation Trust; England; On-site; GBP 25,000 - 36,000; Full time

Job summary

Dorset HealthCare University NHS Foundation Trust is seeking an ESR Administrator to support the ESR system across the trust, manage access, training needs, and data quality. The role involves service desk support, accounts and roles management, and close collaboration with HR, Payroll, Finance and Rostering to improve processes.

The post is based at the Dorset HealthCare HQ in Poole with weekly on-site presence and occasional travel to other sites.

Qualifications

• Diploma level education or equivalent experience.
• Experience with ESR Self Service or similar IT systems.

Responsibilities

• Deliver and maintain Manager, Administrator, Supervisor and Employee Self-Service modules and optimise ESR features.
• Provide training and ongoing support to staff and manage ESR access and data quality.

Skills

Prioritise workloads

Communication skills

Data analysis

Education

Diploma level or equivalent

Knowledge of ESR Self Service or similar IT systems

Tools

ESR Self Service system

Job description

Dorset HealthCare University NHS Foundation Trust

ESR Administrator

The closing date is 27 October 2026

We are looking for a proactive and highly motivated ESR Administrator to join our team during an exciting period of growth, innovation and preparation for the future workforce solution.

We are dedicated to enhancing and expanding the ESR system and services we provide to all staff at Dorset HealthCare University Foundation Trust. As the primary workforce management system used across the NHS, ESR plays a pivotal role in our operations.

By joining our team, you will contribute to driving positive change within the trust, helping us deliver improved services and support to all employees.

The ideal candidate will have previous experience with ESR. As an ESR Administrator you will provide essential support to our staff by managing access and training needs via the service desk, maintaining, reporting, and reviewing accounts, roles, work structure's and data quality within ESR.

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

Main duties of the job

You will play a key role in delivering and maintaining Manager, Administrator, Supervisor and Employee Self-Service. Optimising existing system functionalities, and implementing new features and functionality across various departments and teams.

The role of ESR Administrator will include providing training needs and ongoing support to all staff and their use of Self-Service, and working cooperatively and maintaining close working relationships with our other trusts departments, particularly HR, Payroll, Finance and Rostering.

It is essential that you have excellent IT Skills, including Microsoft Office, Teams and Outlook. Previous experience of ESR and Self-Service is desirable but not essential as full training will be provided. You must be methodical, organised, and work to a high standard with a flexible approach and understanding of the need to respond/deliver work across a diverse area within tight timescales.

The role is based at our Dorset HealthCare HQ site in Poole and a weekly presence is required on site. There may also be the need for occasional travel to our other sites around Dorset. The post holder may be required to work flexibly to meet the needs of the service.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [e-mail]

Person Specification

Qualifications / Education

• Educated to diploma level or equivalent experience gained in a similar role
• Knowledge and experience in the build, configuration, use and training of ESR Self Service system or other IT based systems

Skills

• Ability to prioritise workloads and work to deadlines
• Excellent communication (written and verbal), able to relate to and communicate with all levels of staff
• Ability to produce and analyse data

Experience

• Demonstrable ability gained through experience in a similar role
• Experience in delivering training to peers/colleagues
• Experience of working in the NHS / public sector
• Experience in service improvement / change management

Qualities and Disposition

• Able to manage conflict and difficult conversations in a positive and effective manner, escalating to senior team members when appropriate
• Well organised individual
• Able to work well and remain calm under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Dorset HealthCare University NHS Foundation Trust