Band 4 Employment Services Officer

The Methodist Church in Britain; Enfield; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Career development

Training opportunities

NHS employment continuity

Learning opportunities

Job summary

North London Partners Shared Services is seeking a Band 4 Employment Services Officer to support the NHS workforce records, data entry in Oracle, and governance adherence. The role requires an HND or equivalent, strong administrative skills and a focus on accuracy.

The post is hybrid with office presence required and training periods. You will collaborate with ESR Support and Hiring teams to manage workloads and ensure KPI attainment while upholding data protection standards.

Qualifications

• Higher National Diploma in a relevant subject or equivalent experience.
• Knowledge of customer service and administrative procedures.
• Significant clerical or administrative experience in a busy environment, including computerised systems.
• Experience in a customer-focused environment.
• Maintaining computer and manual records accurately.
• Excellent attention to detail.

Responsibilities

• Enter numeric and non-numeric data into the Oracle system.
• Provide an accurate, quality administrative service to managers and employees.
• Meet all administrative KPIs.
• Work within policies and procedures, meeting audit requirements and deadlines.
• Apply data protection rules correctly.
• Work alongside the ESR Support, NLPSS Hiring Team and Management Advice team on daily tasks.

Skills

Communication

Customer service

Attention to detail

Teamwork

Problem solving

Office software

Data protection knowledge

Education

Higher National Diploma or equivalent experience

Tools

Oracle system

ESR systems

Job description

This Band 4 Employment Services Officer sits in the Employment Services team of North London Partners Shared Services, an NHS corporate shared service hosted by Royal Free London NHS Foundation Trust and serving ten trusts. The post keeps ESR records accurate and up to date, handles Oracle data entry, meets administrative KPIs and audit deadlines, and applies data protection rules. The role is hybrid, with at least three days in the office and five during training. Higher National Diploma level or equivalent experience is required.

What the job involves

• Enter numeric and non-numeric data into the Oracle system
• Provide an accurate, quality administrative service to managers and employees
• Meet all administrative KPIs
• Work within policies and procedures, meeting audit requirements and deadlines
• Apply data protection rules correctly
• Work alongside the ESR Support, NLPSS Hiring Team and Management Advice team on daily tasks

What’s required

Qualifications

• Higher National Diploma in a relevant subject or equivalent experience
• Knowledge of customer service and administrative procedures

Experience

• Significant clerical or administrative experience in a busy environment, including computerised systems
• Experience in a customer-focused environment
• Managing a varied workload, often under pressure
• Maintaining computer and manual records accurately
• Working as part of a team
• Excellent attention to detail

Skills & knowledge

• Excellent written and oral communication, including telephone
• Confident working with people at all levels, inside and outside the organisation
• Microsoft Office, including Excel and Word
• Understanding of data protection regulations and NHS policies and processes
• Problem solving and analysing complex information to identify recommendations
• Producing written documents to a high standard

Other

• Own initiative, organising and prioritising own workload
• Demonstrable ability to meet the Trust values

Nice to have

• Experience of working within the public sector or NHS
• Experience of using ESR systems

What’s offered

• Excellent career development and training opportunities
• Learning from industry-wide best practice organisations
• Continuity of NHS employment for staff joining from another NHS organisation
• Learning and development opportunities