Workforce Information Assistant (Apprentice)

TekniOS; Hereford; On-site; GBP 21,000 - 26,000; Full time

Job summary

Wye Valley NHS Trust is offering a Workforce Information Assistant Apprentice (Band 2) on a 24-month fixed-term contract. The role focuses on supporting the ESR system, data management, and reporting for Workforce staff, with full training provided in ESR and Excel.

37.5 hours per week, based in Hereford, with possible on-site meetings as needed. The successful candidate will work within the Workforce Information Systems Team, collaborating with HR colleagues, and contributing to data integrity

Qualifications

• 5 GCSEs (Grade C or above) including English and Mathematics
• NVQ/Diploma Level 2 in Administration or equivalent
• ICDL/ECDL Level 2 IT qualification or equivalent IT experience
• Effective Verbal and Written communication skills
• Competent in IT skills including Microsoft Office
• Good questioning and information gathering skills

Responsibilities

• Maintain the computerised ESR system and update the self-service hierarchy
• Ensure data quality within the systems through data quality/cleansing reports
• Assist in information extraction from the systems
• Produce and circulate weekly/monthly/quarterly reports with statistics and visuals
• Support ESR system administration duties (e.g. password support)
• Provide cover for the team and assist as needed
• Handle ESR Self Service user queries by phone with reference to Trust policies

Skills

Excel

Data analysis

Numeracy

Communication

Education

5 GCSEs (incl English & Mathematics)

NVQ/Diploma Level 2 in Administration

ICDL/ECDL Level 2 IT qualification

Tools

Microsoft Office

ESR System

Job description

Band 2

Main area Administration Grade Band 2 Contract 24 months (Fixed Term) Hours Full time - 37.5 hours per week (Mon - Fri 9-5) Job ref 229-COR-8299827

Site Monkmoor Court Town HEREFORD Salary £23,615 PA Pro Rata Salary period Yearly Closing 07/10/2026 23:59

Job overview

Workforce Information Assistant Apprentice – Band 2 (Full Time - 24 months Fixed Term Contract)

Apprenticeship Course and Provider to be confirmed.

An exciting new opportunity to join the Workforce Information Systems Team within the Trust as a Workforce Information Assistant Apprentice delivering daily, weekly and monthly activities to support all Workforce staff including Nursing and Medical workforce to utilise and maintain the Electronic Staff Record (ESR) System.

Full training on the ESR System will be provided for the appointable candidate, however an interest in working / manipulating data/ using Microsoft Excel would be preferable.

This full time post will be an integral part of the workforce team, providing day to day support for the ESR system and will be based in a busy working office environment and from time to time may require some on-site meetings as appropriate.

Interacting closely with other HR teams, you will need to have a flexible approach to your work, as well as the ability to use your own initiative whilst working efficiently as part of the team.

Internal Support will be provided every step of the way and would ideally suit someone with an analytical mind, who is numerate.

5 GCSE’s (Grade C or equivalent) must include English and Mathematics.

Main duties of the job

• To assist in the maintenance of the computerised ESR system. Support with the updating of the self-service hierarchy where/when necessary to ensure that Managers have access to their staff member’s data (job /absence/ salary/ personal details etc.)
• To help ensure that the data quality within the systems are accurate and this is maintained at all times using information provided through data quality/cleansing reports – this can be a complex and detailed task where accuracy and diligence are paramount.
• Aid in the extraction of information from the systems
• Produce and circulate timely weekly/monthly quarterly reports to include:
• Help with the provision of statistical information and present reports/analysis in spread sheet / graphical format.
• To assist and support with System Administration duties for both the ESR and associated systems, e.g. password support.
• To assist the team and provide cover as and when necessary
• Telephone support is required in relation to ESR Self Service users where they require advise on inputting sickness/annual leave – knowledge of Trust policy and the Agenda for Change Terms and Conditions is vital
• To ensure compliance with the data protection act at all times
• To assist and support with the co-ordination of internal training

Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends.

More than 3,500 people work for the Trust – they tell us it’s a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.

Detailed job description and main responsibilities

For more information about the role and responsibilities please see the attached job description and person specification.

Person specification

Education & Qualifications

• 5 GCSEs (Grade C or above) (must include English and Mathematics) or equivalent level of experience
• NVQ/Diploma Level 2 in Administration or equivalent
• International Certification of Digital Literacy (ICDL)/ ECDL / Level 2 IT qualification or equivalent IT/ computing experience
• Effective Verbal and Written communication skills
• Competent in IT skills including Microsoft Office
• Good questioning and information gathering skills

Personal Attributes

• Team Player
• Good Interpersonal skills
• Ability to work under pressure