Workforce Systems Facilitator

University Hospital Southampton NHS FT; Southampton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

35 days holiday (pro rata)

Generous pension scheme

Flexible working

Learning and development opportunities

Job summary

University Hospital Southampton NHS Foundation Trust invites applications for a Workforce Systems Facilitator. The role focuses on maintaining, supporting, and developing core workforce IT systems (HR, rostering, LMS) to underpin safe staffing and patient care.

You will work with internal stakeholders and the NHS England team to deliver a major workforce IT transformation, requiring excellent communication and organisational skills in a fast-paced environment.

Qualifications

• Degree in mathematics, computing or information field or equivalent proven knowledge and work-based experience.
• Minimum of 3 GCEs level C or higher including Mathematics and English Language.
• Evidence of sustained and continued learning/professional development.

Responsibilities

• Provide frontline IT support and ongoing after-implementation support.
• Configure and manage workforce IT systems including HR databases, payroll and rostering.
• Collaborate with NHS England implementation team on system transformation programmes.
• Gather and map user requirements to available systems and ensure data quality.

Skills

Planning

Analytical thinking

Communication

Numeracy

IT proficiency

Attention to detail

Interpersonal skills

Autonomy

Team working

Education

Maths/Computing degree

GCSEs (Maths & English)

Tools

HR systems/databases

Learning Management System

Rostering systems

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Workforce Systems Facilitator

Contract Type: Fixed term

Purpose for Fixed Term: Limited Term Project

Under current Home Office rules, this role is not eligible for Skilled Worker visa sponsorship.

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications.

Main duties of the job

This is an exciting role within the Workforce Team which offers the opportunity to ensure the Trust delivers safe staffing, excellent patient care, workforce planning and providing excellent customer service whilst supporting all staff as users.

We need an approachable, analytical, quick thinking and well organised individual with excellent interpersonal communication skills who can work within a challenging dynamic and fast moving environment with critical deadlines. An ability to build relationships with key internal and external stakeholders is essential.

An individual who is proficient in maintaining, supporting and developing workforce IT systems including contracting, human resource systems, databases, payroll, rostering and learning management systems with their associated processes as required.

You will work closely with UHS stakeholders and the national NHS England implementation team, playing a key role in delivering one of the most significant workforce system transformation programmes in the NHS.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Detailed Job Description And Main Responsibilities

You can read an overview of the main duties of the role in the section below. Job description and main responsibilities.

To understand the role in more detail please read the full job description and person specification documents attached.

Person specification

Qualifications / Training Required

Essential criteria

• Degree in mathematics, computing or information field or equivalent relevant proven knowledge and work based experience
• Minimum of 3 GCEs level C or higher including Mathematics and English Language
• Evidence of sustained and continued learning/professional development

Desirable criteria

• Recognised computing, project management, ITIL or customer service qualification

Experience

Essential criteria

• 1 Proficient use of electronic contracting and human resources systems / databases, as systems’ administrator/manager, including system configuration and significant knowledge of back end processes
• 2 Proficient use of Learning Management Systems, as systems’ administrator/manager, including system configuration and significant knowledge of back end processes
• 3 Proficient use of Rostering systems, including rostering system’s interfaces with other applications, , as systems’ administrator/manager, including system configuration and significant knowledge of back end processes
• 4 Proven customer facing support delivery, including via helpdesk, in a large complex organisation
• 5 Proven experience of working to demanding and competing timetables with proven track record of meeting deadlines
• 6 Providing IT Support and after implementation support
• 7 Gathering, interpreting and mapping customer requirements to available systems
• 8 Understanding of the principles of good communications, freedom of information and data protection legislation and FOI requests handling
• 9 Proven experience of successful implementation of processes to manage and improve service and data quality
• 10 Evidence of presenting complex information to internal and external groups in an understandable way

Desirable criteria

• 1 Proven experience of extensive NHS trusts internal reporting
• 2 Working knowledge of medical staff rostering systems
• 3 Previous NHS Experience
• 4 Proven knowledge and experience of NHS Banding and Organisational Structures
• 5 Supporting educational IT systems

Trust Values

Essential criteria

• Patients First
• Always Improving
• Working Together

Skills

Essential criteria

• 1 Good planning, analytical, administrative and numerate abilities
• 2 Logical and structured application
• 3 Good written and verbal communication to communicate highly complex information and processes clearly at all levels across the organisation
• 4 Demonstrates attention to detail and accuracy throughout
• 5 IT proficient
• 7 Ability to develop skills to meet the needs of the team to include new processes and systems / reporting tools
• 8 Good interpersonal skills with well-developed influencing and negotiating capability to persuade others to work to deadlines
• 9 A flexible approach and the ability to work autonomously, seeking advice and referring when appropriate, as well as collaboratively within the team and across the organisation
• 10 Ability to identify user issues quickly and within agreed timescales
• 11 Calm, patient and dependable manner with a considered approach and responsible outlook
• 12 Contributes to team goals
• 13 Motivated self-starter able to take direction